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indieopensource / support-contract

an open form contract for paid software support
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Support Request Severity: Allow override (close #5) #11

Closed kemitchell closed 5 years ago

kemitchell commented 5 years ago

This PR allows order forms to override the severity-triage definitions of the legal terms.

This will allow developers to write SLAs in their own terms, with their own customer definitions of various severities.