[Question]: error at parsing files uploaded in demo

infiniflow / ragflow

RAGFlow is an open-source RAG (Retrieval-Augmented Generation) engine based on deep document understanding.

https://ragflow.io

Apache License 2.0

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[Question]: error at parsing files uploaded in demo #2513

Open yvi001 opened 3 days ago

yvi001 commented 3 days ago

Describe your problem

I tired to use the demo at demo.ragflow.io. And when I click green triangle button (between "Parsinf status" and "Action") parsinf fails. I can only see "Process Begin At: Fri, 20 Sep 2024 13:43:04 GMT Process Duration: 16.00 s Progress Msg: 2 ERROR: Task is abandoned after 3 times attempts." This happens with different files and file formats. Chunk Method is "Knowledge graph"

KevinHuSh commented 3 days ago

Can you chat with the default LLM that is in system settings? Make sure your API-key is valid for your choosen LLM.