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infobip / infobip-rtc-js

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Error Code 10311 #5

Open qianjunhu opened 1 week ago

qianjunhu commented 1 week ago

The rtc version: "infobip-rtc": 2.4.3,

Hi, when I add more than 2 participants to a room call and the video lasts for about a minute before the video conference ends, I get an Error Code from infobip-rtc in the ROOM_LEFT event. { "errorCode": { "id": 10311, "name": "FEATURE_UNAVAILABLE", "description": "The requested feature is not enabled." }, "totalMediaStats": { "totalAudioStats": { "codec": "opus", "roundTripTime": 192, "packetsSent": 2909, "bytesSent": 215585, "retransmittedPacketsSent": 0, "retransmittedBytesSent": 0, "packetsReceived": 2899, "bytesReceived": 313668, "packetsLost": 1, "jitter": 1 } } }

Could you tell me exactly what is causing this error? Thanks

adnanel commented 1 week ago

Are you using free trial via self signup? There are limitations of what you can do with free trial accounts.

If you didn't create your account via self signup, contact your account manager, as this seems to be a limitation defined by your trial plan.

qianjunhu commented 1 week ago

Are you using free trial via self signup? There are limitations of what you can do with free trial accounts.

If you didn't create your account via self signup, contact your account manager, as this seems to be a limitation defined by your trial plan.

Thank you very much. We will confirm the functional limitations of the account as soon as possible