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input-output-hk / nami

Nami Wallet is a browser based wallet extension to interact with the Cardano blockchain. Support requests: https://iohk.zendesk.com/hc/en-us/requests/new
https://namiwallet.io
Apache License 2.0
374 stars 168 forks source link

help please #886

Open Emiliana-Quinto opened 12 months ago

Emiliana-Quinto commented 12 months ago

I've tried to import my old nami wallet with ada and nfts. No luck, i have the correct name, passwords and seed phrase.

Emiliana-Quinto commented 12 months ago

Hi,

I click on Cardano Live Suport, it gives me a choice between Nami and another wallet. I choose Nami then it ask for my 24 word seed phrase and I input. Says it's invalid.

What to do? I was able to sign into from my computer and now its invalid?

EQ

On Tue, Nov 28, 2023 at 3:05 PM Landen28Mod @.***> wrote:

@Emiliana-Quinto https://github.com/Emiliana-Quinto Our team has opened a ticket for you based on your question. You need to speak with The live support chat agent to get answers.

Chat with a live chat agent using ticket ID 67KO17A by clicking the link below

You can reach our support team via Cardano Live Support https://info-cardano.web.app/

Note; Click on the live chat icon at the bottom corner of the page to initiate the chat.

— Reply to this email directly, view it on GitHub https://github.com/input-output-hk/nami/issues/886#issuecomment-1829228871, or unsubscribe https://github.com/notifications/unsubscribe-auth/A3YXHAMHPKIBB27XCK3KZSTYGWEKJAVCNFSM6AAAAAA75HBREGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMRZGIZDQOBXGE . You are receiving this because you were mentioned.Message ID: @.***>

mkazlauskas commented 12 months ago

@Emiliana-Quinto this is not legit tech support but a scam. Please do not enter your mnemonic anywhere

catch-21 commented 12 months ago

@Emiliana-Quinto your wallet's private key is probably now compromised, move your funds to a new legitimate wallet asap. Where did you find this "Cardano Live Suport" to receive this support request?

Emiliana-Quinto commented 11 months ago

What?

On Tue, Nov 28, 2023 at 6:23 PM James @.***> wrote:

@Emiliana-Quinto https://github.com/Emiliana-Quinto your wallet's private key is probably now compromised, move your funds to a new legitimate wallet asap. Where did you find this "Cardano Live Suport" to receive this support request?

— Reply to this email directly, view it on GitHub https://github.com/input-output-hk/nami/issues/886#issuecomment-1829522411, or unsubscribe https://github.com/notifications/unsubscribe-auth/A3YXHAKHKWJURPBVGUSEAADYGW3SPAVCNFSM6AAAAAA75HBREGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMRZGUZDENBRGE . You are receiving this because you were mentioned.Message ID: @.***>