RT integration

[harunurhan]

UI

• List of tickets (get open tickets which for record.control_number == ticket.RecordID)

  • each ticket: date, queue name, link to RT system.
  • each ticket has modal preview with title and description.
  • each can be closed

• Create a new ticket.

  • a modal
  • Queue name, Owner dropdowns are dynamic.
  • Subject, Status, Description to fill manually
  • Description could be generated from a template based on the queue name

Services needed

• get all tickets by RecordID
• close a ticket
• get RT users
• get Queue names
• create a ticket

Blocked by https://github.com/inspirehep/inspire-next/issues/2418

[StellaCh]

rt ticket:

• On hover over date/time: show popover with ticket title and description
• On mouse click on date/time: redirect to the ticket in rt
• Resolve ticket when clicking on glyphicon glyphicon-ok-sign

Modal for new ticket:

Changes:

• No status dropdown anymore
• Template content appears depending on the queue
• Only relevant queues appear in the list

  Multiple tickets (rare case):

  

[StellaCh]

• To make the glyphicon glyphicon-ok-sign look more like a button, you can use some css for borders and shadows like in https://designmodo.com/3d-css3-button/

  .button {
  display: inline-block;
  text-decoration: none;
  color: #fff;
  font-weight: bold;
  background-color: #538fbe;
  padding: 20px 70px;
  font-size: 24px;
  border: 1px solid #2d6898;
  
  -webkit-border-radius: 5px;
  -moz-border-radius: 5px;
  border-radius: 5px;
  text-shadow: 0px -1px 0px rgba(0,0,0,.5);
  -webkit-box-shadow: 0px 6px 0px #2b638f, 0px 3px 15px rgba(0,0,0,.4), inset 0px 1px 0px rgba(255,255,255,.3), inset 0px 0px 3px rgba(255,255,255,.5);
  -moz-box-shadow: 0px 6px 0px #2b638f, 0px 3px 15px rgba(0,0,0,.4), inset 0px 1px 0px rgba(255,255,255,.3), inset 0px 0px 3px rgba(255,255,255,.5);
  box-shadow: 0px 6px 0px #2b638f, 0px 3px 15px rgba(0,0,0,.4), inset 0px 1px 0px rgba(255,255,255,.3), inset 0px 0px 3px rgba(255,255,255,.5);  
  }

• To make the queues look less like a button, make the height smaller and style them similar to the keyword tags we have in qa:

[harunurhan]

fixed