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int-brain-lab / iblenv

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[Bug report] - cannot connect to ONE #282

Closed naureeng closed 2 years ago

naureeng commented 2 years ago

Describe the bug We had an issue recently in the Gatsby Unit where the disk space was 100% full. I cleared my ONE cache files and data downloads at that time and cannot connect to ONE. Screenshot from 2022-01-26 15-34-29

mayofaulkner commented 2 years ago

Hi, could you see if you can find a file called .one_params (should be in the user home folder) and delete this file. Could you then setup one again using the following

from one.api import ONE
one = ONE(base_url='https://alyx.internationalbrainlab.org')

It should prompt you for your alyx user credentials

naureeng commented 2 years ago

I keep being signed in as not myself:

One (online, https://alyx.internationalbrainlab.org)

k1o0 commented 2 years ago

Run 

from one.api import OneAlyx
new_one = OneAlyx.setup(base_url='https://alyx.internationalbrainlab.org', make_default=True)

You will need to input the setting again.

mayofaulkner commented 2 years ago

Hi, Nicco deleted the message, but please could you make sure that you don't share any files that have any passwords on them publicly. If in doubt send one of us a PM on slack! Thanks

naureeng commented 2 years ago

oh sorry about that all! in any case, do you have ideas on how to proceed? I'm going to try installing everything from scratch today

mayofaulkner commented 2 years ago

When you install everything from scratch. Make sure to run this command first 

from one.api import ONE
one = ONE(base_url='https://alyx.internationalbrainlab.org')

It will then prompt you for all your credentials

naureeng commented 2 years ago

I'm really confused (I followed all the steps above). I don't get a .one_params file created as before. I get a folder built called .one and within that is something similar to the params file called .alyx.internationalbrianlab.org

And it still says: One (online, https://alyx.internationalbrainlab.org)

k1o0 commented 2 years ago

Hi Naureen, it should say that: it means you are connected to the main database. Also the .one_params file was removed from ONE many months ago. Can you please clarify whether you still have a problem using ONE? If you followed Mayo's suggestion and entered the correct credentials you should be able to query the main database (i.e. https://alyx.internationalbrainlab.org/).

naureeng commented 2 years ago

That is very unclear and misleading. I even wrote a message 12 days ago stating:

I keep being signed in as not myself:

One (online, https://alyx.internationalbrainlab.org/)

It should have been made clear that is the response expected... 12 days ago. I was told that .one_params was removed many months ago for the first time today... I cannot find a single message on the IBL Slack explicitly stating that this occurred and there are recent messages discussing the .one_params file.

I will close the issue but I really feel these two vital pieces of information: (1) there is no longer a .one_params file and (2) the new response expected for one=ONE() is One (online, https://alyx.internationalbrainlab.org/), should have been included. In any case, fingers-crossed it's all good-to-go and thank you for your time always.

k1o0 commented 2 years ago

I'm sorry, I don't quite understand. Please could you explain precisely what you found misleading about the object string representation (i.e. One (online, https://alyx.internationalbrainlab.org/))? 'One' is the name of the API object class, 'online' means that you are in remote mode (in other words connected to a remote database), and 'https://alyx.internationalbrainlab.org/' is the URL of the database.

The change to the object's string representation and the parameters file were made over 8 months ago. We notified users on Slack of major changes to ONE (we called it ONE2 at the time).

The parameters file is not meant to be directly used, that's why it is a hidden file on linux (files that start with a period are hidden) and why it's in user data on Windows (as opposed to, say, My Documents). The parameters file may change at any time without notice. We expect users to use the safer setup method to change their parameters. Information on setting up parameters can be found here: https://int-brain-lab.github.io/ONE/one_installation.html

If you want to see what user you're connected as: print(one.alyx.user).

naureeng commented 2 years ago

When I do as you've suggsted:

print(one.alyx.user) None

It's not coming up as my username.

juhuntenburg commented 2 years ago

Hi @naureeng,

I am not quite sure where you are at, did you follow the setup instructions as proposed by Miles and Mayo above? Are you still having issues using ONE?

When you run the print command, I assume you instantiate one first, like this?

from one.api import ONE
one = ONE()
print(one.alyx.user)
k1o0 commented 2 years ago

No feedback from user for almost a month, closing issue for now