Create Reminder reports: "Unable to reach app. Please try again." - Githubissues

integrations / microsoft-teams

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Create Reminder reports: "Unable to reach app. Please try again." #348

Open rdtechie opened 9 months ago

rdtechie commented 9 months ago

Describe the bug

We are trying to setup reminders with the schedule functionality, but this results in an error.

The error in Microsoft Teams states: Unable to reach app. Please try again. Also at the same time a message is posted saying: Activity Id: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. Something went wrong!

We have added the app to our organization like 2 years ago, and the settings are like this:

To Reproduce

Steps to reproduce the behaviour:

Add the Github bot to the MS Teams Channel.
Finish the Authorization flow for the bot by running @github signin.
Add a subscription to our repo by running @github subscribe <orgname>/<reponame>.
At this point events are being received in the channel.
Then we enable the schedule functionality for receiving reminders for open issues etc. by running @github schedule <orgname>.
At this point we receive a Card with a button we can click called Create new reminder. But instead of getting a UI dialog the bot returns Activity Id: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. Something went wrong!.

Expected behaviour

We expect to see this pop up:

as explained here: https://github.com/integrations/microsoft-teams/blob/master/Readme.md#channel-reminders

Screenshots

Desktop (please complete the following information):

OS: MacOS Sonoma 14.1.2
Browser: Safari 17.1.2, Arc 1.21.2 (tried Teams web client)
OS: Windows 11 Pro 10.0.22621
Teams: 23320.3027.2591
Browser: Brave 1.61.109 (tried Teams web client)

Smartphone (please complete the following information):

Device: iPhone 14
Teams: 5.22.2
OS: iOS 17.1.2
Browser: n/a

Additional context Add any other context about the problem here.