Open adrian-rybski opened 1 year ago
For me, restarting the slack container on the GHE instance fixed it. I noticed the following log line which prompted me to try a restart
socket-mode:SocketModeClient:0 A ping wasn't received from the server before the timeout of 30000ms!
To restart the container I ran docker restart slack-{uuid-of-container}
I'm having the same issue, restarting the container hasn't fixed it. I'm going to bounce the whole server when I get a chance.
I managed to solve it somehow but I'm not sure what did the trick. I did two things before checking if it works: 1) added the person who enabled the integration in GitHub as app collaborator in Slack 2) reinstalled/installed the app through GitHub, even though it was installed already. I got the prompt afterwards.
Thanks @adrian-rybski when you say you uninstalled/reinstalled the app in github, do you mean you went to the management console and unchecked/checked slack integration:
Thanks
Sorry, I don't remember if it was in GitHub or in Slack to be honest... You can definitely reinstall the app through Slack. Did you try doing it maybe?
I managed to solve it somehow but I'm not sure what did the trick. I did two things before checking if it works:
- added the person who enabled the integration in GitHub as app collaborator in Slack
- reinstalled/installed the app through GitHub, even though it was installed already. I got the prompt afterwards.
![Uploading 20240327_200538.jpg…]()
In KTP ID
9291
I tried restarting github enterprise with no luck, I'll try removing and reinstalling next.
Problem exist even today
mx#1707
Pada Sel, 18 Jun 2024 00:11, Ayush P Gupta @.***> menulis:
Problem exist even today
— Reply to this email directly, view it on GitHub https://github.com/integrations/slack/issues/1707#issuecomment-2173812051, or unsubscribe https://github.com/notifications/unsubscribe-auth/A63FH7WQAGA7Y7CKUXHK3TDZH4DDBAVCNFSM6AAAAAAYVMH6TWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCNZTHAYTEMBVGE . You are receiving this because you commented.Message ID: @.***>
Describe the bug We have just set up a GHES Integration with our Slack workspace and we're unable to subscribe to any repositories, because the "Enter code" prompt does not appear when we click on the button. There's only a tiny spinning wheel that disappears after 2 seconds and that's it. The same option works fine for the official GitHub app.
To Reproduce
Expected behavior
Screenshots![image](https://github.com/integrations/slack/assets/135125111/19b6841b-809a-42aa-9247-451f80e396e0)
Desktop (please complete the following information):