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intel / haxm

Intel® Hardware Accelerated Execution Manager (Intel® HAXM)
BSD 3-Clause "New" or "Revised" License
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Installation failed (The system requirements are not satisfied.) #387

Open MasterOfStar opened 3 years ago

MasterOfStar commented 3 years ago

PowerShell:

> ./checktool.exe --verbose CPU vendor GenuineIntel Intel64 supported Yes VMX supported Yes VMX enabled Yes EPT supported Yes NX supported Yes NX enabled Yes Hyper-V disabled Yes OS version Windows 10.0.19042 OS architecture x86_64 Guest unoccupied * Yes. 0 guest(s) ————————————————

LOG:

Version: 7.6.5 Output folder: C:\Program Files\Intel\HAXM Extract: checktool.exe... 100% Execute: C:\Program Files\Intel\HAXM\checktool.exe --verbose The system requirements are not satisfied.

It is look like compliant Configurations but cannot be installed

wcwang commented 3 years ago

Thanks for your report. Could you try the latest release HAXM v7.7.0 instead? And then find the latest log that prompted in the wizard dialog. Thanks.

MasterOfStar commented 3 years ago

Thanks for your report. Could you try the latest release HAXM v7.7.0 instead? And then find the latest log that prompted in the wizard dialog. Thanks.

Version: 7.7.0 Output folder: C:\Program Files\Intel\HAXM Extract: checktool.exe... 100% Execute: C:\Program Files\Intel\HAXM\checktool.exe --verbose The system requirements are not satisfied.

wayne-ma commented 3 years ago

Hi @MasterOfStar ,what is your CPU model?

MasterOfStar commented 3 years ago

Hi @MasterOfStar ,what is your CPU model?

Intel Core i7-9750H

wcwang commented 3 years ago

Version: 7.7.0 Output folder: C:\Program Files\Intel\HAXM Extract: checktool.exe... 100% Execute: C:\Program Files\Intel\HAXM\checktool.exe --verbose The system requirements are not satisfied.

Thanks for your information. The weird phenomenon in your log is there is no detailed output after checktool.exe execution. But it seems that you are able to acquire the correct checking result when you run check tool independently. The log of HAXM v7.7.0 came from %TEMP% folder, right? Have you ever installed HAXM successfully?

MasterOfStar commented 3 years ago

Version: 7.7.0 Output folder: C:\Program Files\Intel\HAXM Extract: checktool.exe... 100% Execute: C:\Program Files\Intel\HAXM\checktool.exe --verbose The system requirements are not satisfied.

Thanks for your information. The weird phenomenon in your log is there is no detailed output after checktool.exe execution. But it seems that you are able to acquire the correct checking result when you run check tool independently. The log of HAXM v7.7.0 came from %TEMP% folder, right? Have you ever installed HAXM successfully?

Yes, log file from %TEMP%. And I didn't succeed in installing HAXM. I gave up installing HAXM and used a physical Android phone to debug the apk.

wcwang commented 3 years ago

Sorry for bringing you inconvenience. Would you help us to locate this issue so that we can improve the installer program? Could you find the file C:\Program Files\Intel\HAXM\checktool.exe and run below command? If this file doesn't exist, could you check your anti-virus software installed in your Windows host to see whether it was blocked due to the security reason?

C:\Program Files\Intel\HAXM\checktool.exe --verbose

MasterOfStar commented 3 years ago

Sorry for bringing you inconvenience. Would you help us to locate this issue so that we can improve the installer program? Could you find the file C:\Program Files\Intel\HAXM\checktool.exe and run below command? If this file doesn't exist, could you check your anti-virus software installed in your Windows host to see whether it was blocked due to the security reason?

C:\Program Files\Intel\HAXM\checktool.exe --verbose

C:\Users\MyUsername>C:\"Program Files"\Intel\HAXM\checktool.exe --verbose CPU vendor GenuineIntel Intel64 supported Yes VMX supported Yes VMX enabled Yes EPT supported Yes NX supported Yes NX enabled Yes Hyper-V disabled Yes OS version Windows 10.0.19042 OS architecture x86_64 Guest unoccupied * Yes. 0 guest(s)

wcwang commented 3 years ago

Thanks for your reply. Could you run below command to see whether the output is 0 after running checktool.exe?

echo %ERRORLEVEL%

If the output is not 0, try to run below command to disable Hyper-V and reboot your Windows.

bcdedit /set hypervisorlaunchtype off

MasterOfStar commented 3 years ago

Thanks for your reply. Could you run below command to see whether the output is 0 after running checktool.exe?

echo %ERRORLEVEL%

If the output is not 0, try to run below command to disable Hyper-V and reboot your Windows.

bcdedit /set hypervisorlaunchtype off

C:\Users\MyUsername>C:\"Program Files"\Intel\HAXM\checktool.exe --verbose
CPU vendor          *  GenuineIntel
Intel64 supported   *  Yes
VMX supported       *  Yes
VMX enabled         *  Yes
EPT supported       *  Yes
NX supported        *  Yes
NX enabled          *  Yes
Hyper-V disabled    *  Yes
OS version          *  Windows 10.0.19042
OS architecture     *  x86_64
Guest unoccupied    *  Yes. 0 guest(s)

C:\Users\MyUsername>echo %ERRORLEVEL%
0
MasterOfStar commented 3 years ago

And here is a different result.

C:\Users\MyUsernam\Downloads\haxm-windows_v7_7_0>haxm-7.7.0-setup.exe
(run in GUI and tell me ‘The system requirements are not satisfied.’)
C:\Users\MyUsername\Downloads\haxm-windows_v7_7_0>echo %ERRORLEVEL%
9009

After I ran bcdedit /set hypervisorlaunchtype off and restarted:

C:\Users\MyUsername>C:\"Program Files"\Intel\HAXM\checktool.exe --verbose
CPU vendor          *  GenuineIntel
Intel64 supported   *  Yes
VMX supported       *  Yes
VMX enabled         *  Yes
EPT supported       *  Yes
NX supported        *  Yes
NX enabled          *  Yes
Hyper-V disabled    *  Yes
OS version          *  Windows 10.0.19042
OS architecture     *  x86_64
Guest unoccupied    *  Yes. 0 guest(s)

C:\Users\MyUsername>echo %ERRORLEVEL%
0
C:\Users\MyUsername\Downloads\haxm-windows_v7_7_0>haxm-7.7.0-setup.exe
(run in GUI and tell me ‘The system requirements are not satisfied.’)
C:\Users\MyUsername\Downloads\haxm-windows_v7_7_0>echo %ERRORLEVEL%
9009

And when I run haxm-setup and checktool in same cmd.exe:

C:\Users\MyUsername>C:\"Program Files"\Intel\HAXM\checktool.exe --verbose
CPU vendor          *  GenuineIntel
Intel64 supported   *  Yes
VMX supported       *  Yes
VMX enabled         *  Yes
EPT supported       *  Yes
NX supported        *  Yes
NX enabled          *  Yes
Hyper-V disabled    *  Yes
OS version          *  Windows 10.0.19042
OS architecture     *  x86_64
Guest unoccupied    *  Yes. 0 guest(s)

C:\Users\MyUsername>echo %ERRORLEVEL%
0

C:\Users\MyUsername>cd .\Downloads\haxm-windows_v7_7_0

C:\Users\MyUsername\Downloads\haxm-windows_v7_7_0>haxm-7.7.0-setup.exe
(run in GUI and tell me ‘The system requirements are not satisfied.’)
C:\Users\MyUsername\Downloads\haxm-windows_v7_7_0>echo %ERRORLEVEL%
0
wcwang commented 3 years ago

Thanks for your detailed information. That's helpful.

If you have received the error 9009 on your PC, it means that there was a malfunction in your host OS. Can you find another Windows PC to try to install Android Studio or HAXM? Otherwise, perhaps you have to consider checking or re-installing your Windows OS.

shyed2001 commented 3 years ago

PowerShell 7.1.3 Copyright (c) Microsoft Corporation.

https://aka.ms/powershell Type 'help' to get help.

PS C:\Users\shyed> C:\"Program Files"\Intel\HAXM\checktool.exe --verbose CPU vendor GenuineIntel Intel64 supported Yes VMX supported Yes VMX enabled Yes EPT supported Yes NX supported Yes NX enabled Yes Hyper-V disabled Yes OS version Windows 10.0.19043 OS architecture x86_64 Guest unoccupied Yes. 0 guest(s) PS C:\Users\shyed> echo %ERRORLEVEL% %ERRORLEVEL% PS C:\Users\shyed> bcdedit /set hypervisorlaunchtype off The operation completed successfully. PS C:\Users\shyed> echo %ERRORLEVEL% %ERRORLEVEL% PS C:\Users\shyed> C:\"Program Files"\Intel\HAXM\checktool.exe --verbose CPU vendor GenuineIntel Intel64 supported Yes VMX supported Yes VMX enabled Yes EPT supported Yes NX supported Yes NX enabled Yes Hyper-V disabled Yes OS version Windows 10.0.19043 OS architecture x86_64 Guest unoccupied Yes. 0 guest(s) PS C:\Users\shyed> echo %ERRORLEVEL% %ERRORLEVEL% PS C:\Users\shyed>

shyed2001 commented 3 years ago

Thanks for your reply. Could you run below command to see whether the output is 0 after running checktool.exe?

echo %ERRORLEVEL%

If the output is not 0, try to run below command to disable Hyper-V and reboot your Windows.

bcdedit /set hypervisorlaunchtype off

This helped me .

MasterOfStar commented 3 years ago

Interesting. For the past few months I've been debugging with a real Android Phone. Today when I installed this program on a whim,It's install successful. @wcwang tell me, it's

it means that there was a malfunction in your host OS ...... you have to consider checking or re-installing your Windows OS

But ... I didn't do anything, Just normal system updates and used. I can only attribute this to a metaphysical problem. 😂

wayne-ma commented 3 years ago

Good to know you could install HAXM successfully now. Seems the hyper-V status blocked your installation before since 'bcdedit /set hypervisorlaunchtype off' resolved it.

MasterOfStar commented 3 years ago

Good to know you could install HAXM successfully now. Seems the hyper-V status blocked your installation before since 'bcdedit /set hypervisorlaunchtype off' resolved it.

no... I think not. Because I set off hyper-v earlier than type that command. And when I used that command it didn't install successfully either. It seems windows BUG for Hyper-V status. You close it, and it shows closed, but the hidden parameters may not be closed properly.

tc816 commented 3 years ago

Had the same problem ... bcdedit /set hypervisorlaunchtype off ... then restart the computer and re-install HAXM (v7.7.0) solved it for me ...

AshitaKaze commented 2 years ago

same problem.

C:\Program Files\Intel\HAXM>checktool.exe --verbose CPU vendor GenuineIntel Intel64 supported Yes VMX supported Yes VMX enabled - No EPT supported Yes NX supported Yes NX enabled Yes Hyper-V disabled Yes OS version Windows 10.0.19042 OS architecture x86_64 Guest unoccupied Yes. 0 guest(s)

C:\Program Files\Intel\HAXM>echo %ERRORLEVEL% 1 C:\Program Files\Intel\HAXM>bcdedit /set hypervisorlaunchtype off access is denied.

wcwang commented 2 years ago

@AshitaKaze, you have to run the command in an elevated Command Prompt and enable VMX from BIOS settings. Thanks.

AshitaKaze commented 2 years ago

@AshitaKaze, you have to run the command in an elevated Command Prompt and enable VMX from BIOS settings. Thanks.

Yes, I found that virtualization was not turned on through another issue

himanshu-sep commented 2 years ago

Version: 7.6.5 Output folder: C:\Program Files\Intel\HAXM Extract: checktool.exe... 100% Execute: C:\Program Files\Intel\HAXM\checktool.exe --verbose The system requirements are not satisfied.