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intercom / intercom-rails

The easiest way to install Intercom in a Rails app.
https://developers.intercom.io/reference
MIT License
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Intercom preventing some users from signing in or signing up #316

Closed summera closed 4 years ago

summera commented 4 years ago

Version info

Expected behavior

Intercom remote scripts should load quickly and successfully and not interfere with sign in/sign up forms.

Actual behavior

Some users on our site are unable to sign in or sign up using Chrome due to some issue with loading intercom JS remote scripts. We've had several cases of this. It's happened with Chrome 76.0.3809.100, but it could be other versions as well. Unfortunately I can't reproduce myself. To make sure it was Intercom, we've had users who were experiencing this issue temporarily block everything but Intercom using an Ad Blocker. Once they did this, they were able to sign in/sign up successfully.

The users are seeing Waiting for js.intercomcdn.com... or Waiting for api-iam.intercom.io... in the bottom left of their browser. It seems to be stuck waiting for these scripts for some reason.

63624681-19403680-c5b2-11e9-82c6-ba89da296f43

When the click the form submit button, nothing happens and the message saying that it is loading Intercom remains.

Steps to reproduce

As mentioned, I can't reproduce myself but we have had many reports of this issue starting about 2 weeks ago.

summera commented 4 years ago

Looks like this was resolved at some point as we haven't had any recent reports.

Kenner-G commented 3 years ago

experiencing this :/, our website is stalling