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internxt / drive-desktop

https://internxt.com/drive
GNU Affero General Public License v3.0
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Moving folders in Windows Explorer is very slow and fails #513

Closed claell closed 1 month ago

claell commented 1 month ago

I dragged a folder to another in Windows Explorer. It contains some subfolders and a bunch of files. The folder is Cloud only, so not downloaded to Windows.

This operation is pretty slow, see the progress (took about 20 seconds to get there for 30 elements):

grafik

Then, it fails:

grafik

When I click on "repeat", it doesn't work.

Clicking "skip" results in the next elements not being found:

grafik

claell commented 1 month ago

I am rather confident that this not only lead to an incomplete move (items got partly moved), but also to trashing items (one subfolder wasn't moved, but put to trash).

fvsegarra commented 1 month ago

Hi there, Can you please share more details on this with our support team at hello@internxt.com including the log files of the app so that we can investigate this issue properly? Thank you

claell commented 1 month ago

Alright. Seems you are relying on Jira (and Intercom), internally, which makes tracking issues on GitHub probably not that convenient?