invernyx / smartcars-3-bugs

The bug tracker for the smartCARS 3 application
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[BUG] - smartCARS3 cannot be ran as an administrator #387

Closed theplanefreak closed 1 month ago

theplanefreak commented 1 month ago

Describe the bug

First time installing smartCARS3, downloaded from TFDI website. Upon starting the program, I am thrown the error "smartCARS3 cannot be ran as an administrator and will now close." I have confirmed that the program's compatibility properties DID NOT have the "Run this program as an administrator" checked in the \AppData\Local\TFDi Design\smartCARS directory provided in the screenshot below.

I have also ran the updater in the \AppData\Local\TFDi Design\smartCARS directory and used the .exe file that was downloaded to update to the latest version. I have ran the file to Modify the program to no success and I have ran the file to Repair the program, also yielding no success. The updater .exe in the \AppData\Local\TFDi Design\smartCARS directory shows I have the latest smartCARS3 version.

Also attached are my logs from \AppData\Local\TFDi Design\smartCARS\resources\app\logs combined-audit.json error-2024-07-21.log error-audit.json combined-2024-07-21.log

as well as my updater.ini as a txt file updater.txt

How do you reproduce this bug?

  1. Navigate to \AppData\Local\TFDi Design\smartCARS\
  2. Double-clicked on smartcars3.exe
  3. An error appears stating, "smartCARS3 cannot be ran as an administrator, the app will now close."

Expected behavior

I should be led to a screen to begin my login process.

Screenshots

error error_2 up_to_date

Operating system

Windows 10 Pro 22H2

Community airline

TheDeltaVirtual

smartCARS Version

3.2.2.0

Plugins installed

(None)

Additional context

I am able to run smartCARS2 without any issues.

Thien42 commented 1 month ago

Do you have UAC disabled in Windows? https://learn.microsoft.com/en-us/windows/security/application-security/application-control/user-account-control/

If so, Windows treats any app as running as administrator, which would explain why you are getting this error message.

theplanefreak commented 1 month ago

I did. Turning it On has resolved my issue.

Thank you so much! :)

jordanhavard commented 4 weeks ago

@Thien42 any chance this can be pinned in issues ?