Mac app not loading

[NPCtom]

Hi there, I am having issues with the Invoice Ninja desktop app. It doesn't seem to be working at all even after multiple reinstalls.

I have also deleted the Inovice Ninja files in the Application Support directory.

Do you have any troubleshooting tips I could try?

Thank you very much for the assistance.

OS: 14.0 Beta (23A5257q)

[hillelcoren]

Hi,

Try deleting the contents of this folder and then launching the app.

~/Library/Containers/com.invoiceninja.app/Data/Documents/

[NPCtom]

Same result. There was a single file named invoiceninja__ui_state.json

[hillelcoren]

Maybe you also need to reinstall?

https://github.com/invoiceninja/admin-portal/issues/549#issuecomment-1406343349

[NPCtom]

Removed the app and reinstalled, still the same behaviour

[hillelcoren]

Are you able to get to the login screen?

[NPCtom]

No I'm unable to get to any screen. It's just the loading symbol and the about icon does not appear on the bottom left either.

[hillelcoren]

I'm not sure, these steps seemed to help for the other user.

We can look into making the logout option visible in this case in the next release.

[hillelcoren]

In the next release of the macOS app you'll be able to click the about icon in the lower left corner and then long-press the app version to access a logout option.

[NPCtom]

Thanks, the logout option worked.

Would you happen to know what this error means upon login:

Error :: '[id, VolejRejNm, user_id, VolejRejNm, assigned_user_id, , product_key, Spotif...' to 'ProductEntity' failed due to: Deserializing '1' to 'String' failed due to: type '_Smi' is not a subtype of type 'String' in type cast

[hillelcoren]

You should be able to fix this by either updating to the latest version of the backend app or commenting out this line:

https://github.com/invoiceninja/invoiceninja/blob/v5-stable/app/Transformers/CompanyTransformer.php#L197

[NPCtom]

Thanks, that's awesome.