Complaints

[io7m]

Rather than implement a full complaints/resolution system, this work should be delegated to an external system.

There needs to be a single public API command that can file a complaint, and the server will execute the command by creating an issue on some kind of external issue tracker or help desk.

Open problems:

• How are users associated with their external bug tracker accounts? Email addresses can be changed, and most systems don't support using a UUID as a username. It might be necessary to add an extra field in the users database that can track an external username.
• What external system? Bugzilla? Gitlab? There aren't many good choices.
• How does eigion know an issue has been resolved? Does it need to know?

[io7m]

None of the available issue tracking systems are sufficient.