Managers no longer receive copies of user course completion emails

[sgvfr]

I don't know when this happened, but since one of the upgrades, company managers are no longer receiving a copy of the emails.. the option is checked in the email configurations.

[sgvfr]

@turf212 Hey Derek any chance to look at this one? Thanks!

[sgvfr]

Bump? @turf212

[sgvfr]

bump ? @turf212

[sgvfr]

Lots of testing over the weekend with different methods of getting a certificate to the company manager.. only the iomadcertificate "email teachers" and email others works.

A different email template for when a quiz is completed works, but for some reason the IOMAD certificate plugin won't send emails to the company manager.

completed assessment email template to manager: works iomadcertificate email teachers: works iomadcertificate email others: works

external supervisor field: does not work Send Manager emails (completion): does not work

Is there some debug code I can try to see where/why this isn't working? Are there dependent permissions? This worked for a long time, then stopped but I don't know which update broke it for me.

[LeonidasFRA]

I'll bump it, I have the same problem, some of the company manager emails won't be generated (didn't test them all, it could be a cool feature to be able to manually send them as a test). I still didn't figure out the reason. I was on the 4.2 with this problem, I thought I might have broke something. I made a fresh install for the 4.3 (although reusing the DB), but I still have the same behavior : User Completion Email is being sent, but the Manager one doesn't. The external supervisor worked with the 4.2 (not tested on the 4.3) but I had

and

tags around the text.

[sgvfr]

oh good! I'm not the only one, i've been changing everything I can change on a sandbox thinking I broke it somehow. i'm glad someone else is seeing it also. @turf212 , is there anything we can provide to test it further?

[turf212]

So - I had thought that this was that the managers were not getting cc'd into the user's course completion message - but it's the manager course completion message which is at fault - which could be a digest or a single email. It looks like this got lost somewhere in a new version. Will add it back in as it's own scheduled task.

[turf212]

So a bit of digging later. The dedicated email which is sent out to company managers when a user completes a course has not been part of the system since IOMAD 3.2. The manager is CC'd into the email the user gets which also includes their certificate.

I'm conscious of the system spamming the managers as they could get:

• CC'd into the user completion email
• Their own email sent directly

For a large company, the wealth of emails which a manager could get sent could be abusive.

I think this should be "direct" managers only, or company managers only (with a switch to define that). CC'd managers also set up the same way. This would allow CC'd managers to be direct managers and directly email managers to be company managers and would prevent the duplication of emails going to everyone.

Thoughts?

[turf212]

The other option is that it's the User's email which is being sent out and the manager is not being cc'd to that one - so check that this is the right one that is enabled for the manager. This email template is "User course completion" for this.

[sgvfr]

I think this should be "direct" managers only, or company managers only (with a switch to define that). CC'd managers also set up the same way. This would allow CC'd managers to be direct managers and directly email managers to be company managers and would prevent the duplication of emails going to everyone.

Thoughts?

That would be great!

[sgvfr]

Sorry to be a pain in the arse Derek :) Any chance of a timeline for this one? Lots of unhappy managers not getting updates for the last couple months. @turf212

[sgvfr]

Bumping up please.. Anything I can provide to help @turf212 ?

[sgvfr]

Bumping again.... Derek, what can I do to help this one? It is quite an important one for many of our managers.

[sgvfr]

@turf212 bumping please.

[sgvfr]

Hi Derek, do you have any plans on fixing this one? @turf212

[sgvfr]

bumping again.. @turf212 ?

[sgvfr]

Almost a year. Any chance this being fixed??