[Bug report]: Shimmer missing

igruizga commented 8 months ago

Version

2.1.12

Description

The last movement in my Firefly Shimmer account was to introduce the Shimmer token in my account however, there are no Shimmer tokens in my account. I am unsure which is the issue as it was a movement done on September 2022. Need support to find the tokens.

Expected behaviour

To appear the tokens in my account.

Actual behaviour

1.920 Shimmer token missing.

Can the issue reliably be reproduced?

No

Steps to reproduce the issue

No response

Operating System

Windows

Diagnostics

Nombre de la Aplicacion: Firefly Shimmer
Versión 2.1.12
Idioma: es-ES
Divisa: usd
Lista de nodos: https://api.shimmer.network
Plataforma: win32
Versión de la plataforma: 10.0.22631
Arquitectura de la plataforma: x64
Número de CPU: 12
Memoria Total: 16200.5 MB
Memoria Libre: 4926.5 MB

Developer Profile

No

Profile Type

Software (Stronghold)

Staking

None

Crash Status

None of the above

Error Messages

No response

Error Logs

No response

Duplicate declaration

[X] I have searched the issues tracker this issue and there is none

Code of Conduct

[X] I agree to follow this project's Code of Conduct

begonaalvarezd commented 7 months ago

Im not sure im understanding your issue, what do you exactly mean with The last movement in my Firefly Shimmer account was to introduce the Shimmer token in my account?

In case you did not claim your shimmers https://blog.shimmer.network/how-to-claim-smr-firefly/

igruizga commented 7 months ago

Hi,

I did claim the Shimmers and that was my last activity movement in Firefly Shimmer.

The problem is that now in my account I do not have any Shimmer. I do not have ledger nano and I storage them in Firefly Shimmer.

[cid:ca67175e-8fc2-4252-b0e4-83a86211d494]

Do you know why could happen that?

Kind regards, Ignacio Ruiz

De: Begoña Álvarez de la Cruz @.> Enviado: sábado, 10 de febrero de 2024 14:09 Para: iotaledger/firefly @.> Cc: igruizga @.>; Author @.> Asunto: Re: [iotaledger/firefly] [Bug report]: Shimmer missing (Issue #8020)

Im not sure im understanding your issue, what do you exactly mean with The last movement in my Firefly Shimmer account was to introduce the Shimmer token in my account?

In case you did not claim your shimmers https://blog.shimmer.network/how-to-claim-smr-firefly/

— Reply to this email directly, view it on GitHubhttps://github.com/iotaledger/firefly/issues/8020#issuecomment-1936991073, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BGA2GLUJDWZ7SEQ3A6LOC5DYS5POHAVCNFSM6AAAAABDAO4IW6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSMZWHE4TCMBXGM. You are receiving this because you authored the thread.

begonaalvarezd commented 7 months ago

You should check your address in the explorer and see if indeed it has funds or they were moved somewhere else https://explorer.shimmer.network/

begonaalvarezd commented 6 months ago

I suggest you join our discord for further support https://discord.iota.org/

iotaledger / firefly