my iota balance is zero i had some iota but after login in my wallet i see 0 balance

[ali59sh]

Prerequisites

If you are not suggesting a feature, you must be able to check all of the following (place an x inside the brackets to check the box). If you cannot check all of the boxes, this issue should not be reported on GitHub as it is not a bug:

• [x] I confirm that this is an issue with the IOTA Wallet and not an exchange
• [x] I confirm that this is an issue with the wallet, not IRI
• [ ] For pending transactions: I confirm that I have tried reattaching and promoting multiple times (check this box if your issue is not related to a pending transaction)
• [ ] I confirm that this is not an issue related to stolen/lost funds
• [ ] I confirm that this is not a zero balance issue related to a snapshot (last snapshots occurred on October 23 and January 28)
• [ ] For private key warnings: I confirm that I am not at risk of reusing an address, or another user has verified that I am not (check this box if your issue is not related to a private key reuse)
• [ ] I confirm that this issue is present on the latest version of the wallet

Description

[Description of the bug or feature]

Steps to Reproduce

1. [First Step]
2. [Second Step]
3. [and so on...]

Expected behavior: [What you expected to happen]

Actual behavior: [What actually happened]

Versions

[OS Version] [Wallet Version]

[lo5tinpr0]

Try the method in #1224

[zajo2603]

Hi, I have the same problem.. I tried the method #1224 but didn't help. Please help me with this issue. Thks