search

iotaledger / trinity-wallet

Trinity is IOTA's old, deprecated wallet. Use Firefly instead.
https://trinity.iota.org
Other
470 stars 120 forks source link

Ledger not recognised #1925

Open sloganking opened 5 years ago

sloganking commented 5 years ago

Bug description

Trinity does not recognize that Ledger is unlocked and the IOTA app selected

Environment Specs

Steps To Reproduce

  1. connect and unlock Ledger HW wallet
  2. attempt to generate receiving address of Ledger account.
  3. Trinity will not detect the Ledger as having opened the IOTA app and will not allow the user to proceed using the Ledger associated Trinity account.

Expected behaviour

Ledger with opened IOTA app should be detected by trinity

Actual behaviour

Trinity does not detect Ledger with opened IOTA app

Errors

https://i.imgur.com/le9aCCh.png

rihardsgravis commented 5 years ago

@SleepingFox88 Could you, please, check Trinity error log for errors and if it contains the error App has not been initialized by user (which would mean that the IOTA App warning has niot been accepted on the Ledger device - https://trinity.iota.org/help/ledger/)

sloganking commented 5 years ago

@rihardsgravis Surprisingly I am not getting any errors.

I have now noticed that I can correctly generate a receiving address without errors, only when I have my Ledger unlocked and the Trinity app open BEFORE starting the Trinity desktop wallet.

sloganking commented 5 years ago

Occasionally I can get past the request to open the IOTA app on the Ledger, but when I do I will run into #1924. It is highly likely that these issues are related.

sloganking commented 5 years ago

@rihardsgravis This issue, #1924 and #1952 All have the same workaround. The workaround is detailed in the "Additional notes" section of #1952

cvarley100 commented 5 years ago

1923, #1925, #1952, #1957 all related

cvarley100 commented 4 years ago

@SleepingFox88 has this since been resolved?

Karl978 commented 4 years ago

Same issue, and same issues #1923, #1924, #1952, #1957, with Ledger Nano S and last release of Trinity Wallet 1.5.0 The workaround seems to be working for now.

kusan-thana commented 3 years ago

Same issue.

Opening trinity before connecting doesn't work, connecting and then opening trinity works.