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iotaledger / trinity-wallet

Trinity is IOTA's old, deprecated wallet. Use Firefly instead.
https://trinity.iota.org
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Ledger Nano S not found #2760

Open dangenendt opened 4 years ago

dangenendt commented 4 years ago

Bug description

When i open up "add account", trinity tells me to connect and unlock the ledger. Doing this leads to the known win10 sound when connecting a device via USB but nothing happens in the app... No chance to connect the ledger. Reinstalling the wallet didnt work

UPDATE Ok, seems like i am a step furhter but its still not working. It looks like my wallet is completely destroyed :D I just connected and unlocked my Ledger to the computer and started trinity. Now, clicking on "add account" shows me "Yay, your Ledger is connected - new account or recover?" I clicked recover and i had to select an index. I choose 0. After that my Ledger shows me "generating address". Shortly after that, trinity shows an error like "You have to connect the Ledger in order to use it". And nothing happens... now i tried to restart Trinity but the only thing i see is i completely white application. I cant do anything :(

Version

Hardware specification

Desktop Windows: Edition: Win 10 Pro Version: 1903 Build: 18362.778

Board: Asus rog strix b450-f CPU: Ryzen 7 1700X (8-cores) RAM: 16GB Corsair

Steps To reproduce the bug

Explain how the maintainer can reproduce the bug.

  1. Open Trinity Wallet
  2. click "Add account" and see the hint "connect and unlock the ledger now"
  3. Do the explained stuff
  4. Nothing happens

Expected behaviour

I'm not really sure what happens but more instead of nothing

Actual behaviour

Nothing happens - i cant reconnect und unlock as often as i want - it wont work

Errors

No errors shown by trinity Also nothing in the Windows-Eventlog

rajivshah3 commented 4 years ago

Do you have the Ledger Live app open? It seems like having it open at the same time as Trinity causes some interference.

On Apr 30, 2020, at 2:34 PM, David notifications@github.com wrote:

Bug description

When i open up "add account", trinity tells me to connect and unlock the ledger. Doing this leads to the known win10 sound when connecting a device via USB but nothing happens in the app... No chance to connect the ledger. Reinstall the wallet didnt work

Version

Version: 1.4.5 Hardware specification

Desktop Windows: Edition: Win 10 Pro Version: 1903 Build: 18362.778

Board: Asus rog strix b450-f CPU: Ryzen 7 1700X (8-cores) RAM: 16GB Corsair

Steps To reproduce the bug

Explain how the maintainer can reproduce the bug.

Open Trinity Wallet click "Add account" and see the hint "connect and unlock the ledger now" Do the explained stuff Nothing happens Expected behaviour

I'm not really sure what happens (want to set up the ledger) but more instead of nothing

Actual behaviour

Nothing happens - i cant reconnect und unlock as often as i want - it wont work

Errors

No errors shown by trinity Also nothing in the Windows-Eventlog

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dangenendt commented 4 years ago

No, The Ledger live app is not started :( See my updated description

cvarley100 commented 4 years ago

@dangenendt Likely worth deleting the %appdata%/Trinity folder and setting up fresh

cvarley100 commented 4 years ago

@dangenendt Any luck?

tunlong commented 4 years ago

@dangenendt I have the same issue as you. Once the iota shows 'You have to connect the Ledger in order to use it', I quit the iota program on the ledger and re-entered. After trying this for about 10 times, I finally went in. But it's still an issue, I tried version 1.4.2 and 1.4.5, not difference.

dangenendt commented 4 years ago

@cvarley100 I get it successfully to work on my MacBook.
I will try your workaround soon on windows.

@tunlong Interesting. Thank you

baylander commented 4 years ago

Same problem here. @rajivshah3: Can provide traces, if you have a debug version for me?

rajivshah3 commented 4 years ago

@baylander Is it not working for you on the latest version?

baylander commented 4 years ago

Update2: Wanted to see, if my usb hub was the prob:

Update: This time i did the following, before opening Trinity:

Seems to work now.

@rajivshah3: Thanks for the reply. No, sadly not.

Tried... 1) Uninstall/reinstall 1.50 2) Uninstall / install 1.10 / same problem 3) upgrade 1.10 to 1.50 -> still same prob

Tried Linux Version (Ubuntu VirtualBox) -> Ledger is recognized, but is not allowed to be used in Trinity app. Switched to my wifes Mac OS -> finally worked! :)

rajivshah3 commented 4 years ago

Ok, so it was resolved by connecting and unlocking the Ledger before opening Trinity?

baylander commented 4 years ago

Yes.

sczhengyabin commented 4 years ago

I have the same issue. Remove %appdata%/Trinity and do a re-setup works for me.

FreakyPriest commented 4 years ago

I think that I have the same problem.

Trinity hangs/crashes when connecting to the Nano X. It is not reacting and I need to close it via the Windows taskbar.

There are three ways this can happen:

  1. Ledger is already connected before starting Trinity. Trinity gets stuck in the IOTA logo animation

  2. Ledger is connected after entering the Trinity password Trinity gets stuck and still shows "Um diese Funktion nutzen zu können muss ein Ledger verbunden sein."

  3. Sometimes when I try way 1 or 2, it gets past this message and asks me to unlock the Ledger and start the IOTA app. When I do this it seems to go on but then goes back to the message "Um diese Funktion nutzen zu können muss ein Ledger verbunden sein."

I already had those problems when setting up the wallet but somehow it was working for some time after multiple tries. Now, I cannot use it at all.

dangenendt commented 4 years ago

After trying this again with current firmware and trinity wallet, its still the problem to connect the device with some little differences then before. I click onto "new device", connect the ledger, enter my pin and then trinity tells me that the ledger is connected. After selecting my index, trinity tells me to start the iota app on the device. When i do this, nothing happens... I tried all things mentioned by the other guys without success.... this sucks!

dangenendt commented 4 years ago

Ok, i finally get it to work... I just started the Ledger and IOTA app and after that i started trinity -> same procedure as before -> it worked

tadeusz-niemiec commented 3 years ago

Ok, i finally get it to work... I just started the Ledger and IOTA app and after that i started trinity -> same procedure as before -> it worked

Thanks for sharing this, I was also struggling with disconnects while recovering my seed but opening the IOTA app on my Ledger before opening the Trininty Wallet worked!