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ironjan / metal-only

Metal Only Android App
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Refusals because of payment policy #60

Open ironjan opened 7 years ago

ironjan commented 7 years ago

An app update was wrongly rejected a second time for violating the Payments-Policy:

[…]
Alternative payment mechanisms to Google Play’s in-app billing service are only permitted if the products purchased are to be used outside of the app. For example:
For physical goods or services, such as movie tickets, or a publication where the price also includes a hard copy subscription; or
For digital goods that may be downloaded to devices and used outside of the app, such as songs that can be played on other music players.
Donations to 527 designated tax exempt organizations are also permitted.
If you’ve reviewed the payments policy and feel this rejection may have been in error, please reach out to our policy support team. One of my colleagues will get back to you within 2 business days.
[…]

However, Metal Only is a non-profit charitable organizations and donations are collected via browser and a secured payment system. See below (excerpt of Google Support mail):

Donations may only be collected within an app under certain conditions: 

1. Donations are only permitted for validated non-profit charitable organizations (for example, a validated 501(c)(3) charitable organization or the local equivalent). 

2. Donations must be facilitated via a web browser, and any collection must be made through a secure payment system. 

If you belong to an eligible charitable organization, please follow these steps: 

1. Attach a copy of your organization’s IRS determination letter or other acceptable proof in your reply to this notification. The provided information must indicate your status as a charitable organization. 

2. Ensure your app only facilitates donations via a web browser as specified above. 

3. Resubmit your app for review. 

Alternatively, if you are not a charitable organization, you must remove the donation functionality from your app, or accept payment through Google Play's in-app billing service or Paid app distribution on the Play Store. You can learn more about in-app billing in our Help Center: 
http://developer.android.com/google/play/billing/index.html

It must be investigated how these refusals can be prevented and how the donation functionality can stay in-tact.

Note: Marked as Defect as this is a serious problem…

ironjan commented 7 years ago

According to the play developer support team, a note was added that Metal Only does not violate this policy. Therefore reclassified as task.