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isawnyu / isaw.web

Isaw website buildout
http://isaw.nyu.edu
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nav portlet disappears on profile after editing - 5 #368

Closed paregorios closed 5 years ago

paregorios commented 5 years ago

This is an intermittent problem. We have not been able to identify a consistent mechanism for repeat. Fiddling with renaming, re-editing, blocking/unblocking parent portlet, and screaming into the void sometimes unpredictably seems to lead to things working again.

Known past/current victims:

paregorios commented 5 years ago

cc @k2soule

paregorios commented 5 years ago

Here's the email thread dealing with this when it happened to dratzan's profile back in February:

On Thu, Mar 1, 2018 at 1:23 PM, Kristen Soule kristen.soule@nyu.edu wrote: It worked. (and then I went back through two dozen pages that needed links updated... whee!)

On Thu, Mar 1, 2018 at 12:18 PM, Kristen Soule kristen.soule@nyu.edu wrote: I'm going to try creating a new profile, copying in the relevant text (and the CV), and deleting the old one if that turns out looking ok...

On Thu, Mar 1, 2018 at 10:56 AM, Thomas Elliott tom.elliott@nyu.edu wrote: That is freakin’ weird. It’s like it’s using the wrong view and everything (underlying page structure differs from all other profiles - it’s using single-column layout instead of dual-column), but I can’t find any reason for that. I’ve fiddled with a bunch of stuff, but not succeeded in making any changes. This may require a Jazkarta consult. :(

On Wed, Feb 28, 2018 at 1:00 PM, Thomas Elliott tom.elliott@nyu.edu wrote: Thanks, I'll take a look.

On Wed, Feb 28, 2018 at 12:18 PM Kristen Soule kristen.soule@nyu.edu wrote: Hi Tom,

I think I'm missing something obvious, but I can't quite figure out why David's profile page isn't showing the navigation portlet: https://isaw.nyu.edu/people/staff/david-ratzan

It seems to be set correctly, not blocking the parent settings...

paregorios commented 5 years ago

Here's a chat transcript dealing with this when it happened to rbagnall's profile back in April:

2018-04-12T11:11:47-0500] ksoule: oh, this oddity is happening again: the portlets disappeared when I checked in Roger’s working copy of his profile https://isaw.nyu.edu/people/faculty/emeritus-faculty/roger-bagnall [2018-04-12T11:12:22-0500] ksoule: I tried toggling the parent portlet off and then on again… no change :( [2018-04-12T11:12:35-0500] paregorios: urhghghghg [2018-04-12T11:15:11-0500] paregorios: it's not a css thing; the portlet is missing from the page, so something's suppressing it in template application to generate the html [2018-04-12T11:15:31-0500] ksoule: wheee [2018-04-12T11:16:14-0500] paregorios: did this happen on Roger's profile before, or someone else's? [2018-04-12T11:29:51-0500] ksoule: It happened to a different page before, I think David's [2018-04-12T11:30:09-0500] paregorios: I bet this is a permissions thing. [2018-04-12T11:30:22-0500] paregorios: Did it happen when you did something or when Roger did something? [2018-04-12T11:31:49-0500] ksoule: I’m trying to remember whether the portlets were there or not when it was still a working copy… I’m not certain, but I think they were still there. However, they were gone after check-in [2018-04-12T11:32:07-0500] ksoule: I was thinking it might have something to do with the permissions on the Emeritus Faculty folder, [2018-04-12T11:33:00-0500] ksoule: because the portltets also disappeared at that level as soon as I had checked in his page. However, I was successful at bringing them back after blocking and then un-blocking the parent nav portlet (the good old hokey-pokey trick) [2018-04-12T13:00:49-0500] ksoule: paregorios: I’m thinking I’ll just create a new profile and copy the contents into it [2018-04-12T13:01:15-0500] paregorios: ksoule: I think that's what we have to do until I can get resources to get some troubleshooting/development help on this stuff. [2018-04-12T13:13:35-0500] ksoule: …and it will only break eighteen links! [2018-04-12T13:13:40-0500] ksoule: :D ... [2018-04-12T13:49:50-0500] ksoule: paregorios: the strangest thing just happened... [2018-04-12T13:50:49-0500] ksoule: parehyperbolic… I was editing the new profile, and it just flipped from normal to missing the portlet - again! [2018-04-12T13:51:14-0500] parehyperbolic: [expletive deleted] [2018-04-12T13:51:26-0500] parehyperbolic: there's something screwed up there for sure [2018-04-12T13:51:30-0500] ksoule: I had deleted the old one, and renamed the new one (short name slug) [2018-04-12T13:51:43-0500] parehyperbolic: ugh [2018-04-12T13:51:50-0500] ksoule: so just for the heck of it, I renamed the profile to something else entirely, and the portlet is back [2018-04-12T13:51:58-0500] parehyperbolic: ermagerd [2018-04-12T13:52:17-0500] ksoule: wacky

k2soule commented 5 years ago

Thanks! I’m going to go chase after this peculiar yak some more, possibly with a different set of shears...

Sent from my iPhone

On Feb 8, 2019, at 10:12 AM, Tom Elliott notifications@github.com wrote:

Here's a chat transcript dealing with this when it happened to rbagnall's profile back in April:

2018-04-12T11:11:47-0500] oh, this oddity is happening again: the portlets disappeared when I checked in Roger’s working copy of his profile https://isaw.nyu.edu/people/faculty/emeritus-faculty/roger-bagnall [2018-04-12T11:12:22-0500] I tried toggling the parent portlet off and then on again… no change :( [2018-04-12T11:12:35-0500] urhghghghg [2018-04-12T11:15:11-0500] it's not a css thing; the portlet is missing from the page, so something's suppressing it in template application to generate the html [2018-04-12T11:15:31-0500] wheee [2018-04-12T11:16:14-0500] did this happen on Roger's profile before, or someone else's? [2018-04-12T11:29:51-0500] It happened to a different page before, I think David's [2018-04-12T11:30:09-0500] I bet this is a permissions thing. [2018-04-12T11:30:22-0500] Did it happen when you did something or when Roger did something? [2018-04-12T11:31:49-0500] I’m trying to remember whether the portlets were there or not when it was still a working copy… I’m not certain, but I think they were still there. However, they were gone after check-in [2018-04-12T11:32:07-0500] I was thinking it might have something to do with the permissions on the Emeritus Faculty folder, [2018-04-12T11:33:00-0500] because the portltets also disappeared at that level as soon as I had checked in his page. However, I was successful at bringing them back after blocking and then un-blocking the parent nav portlet (the good old hokey-pokey trick) [2018-04-12T13:00:49-0500] paregorios: I’m thinking I’ll just create a new profile and copy the contents into it [2018-04-12T13:01:15-0500] ksoule: I think that's what we have to do until I can get resources to get some troubleshooting/development help on this stuff. [2018-04-12T13:13:35-0500] …and it will only break eighteen links! [2018-04-12T13:13:40-0500] :D ... [2018-04-12T13:49:50-0500] paregorios: the strangest thing just happened... [2018-04-12T13:50:49-0500] parehyperbolic… I was editing the new profile, and it just flipped from normal to missing the portlet - again! [2018-04-12T13:51:14-0500] [expletive deleted] [2018-04-12T13:51:26-0500] there's something screwed up there for sure [2018-04-12T13:51:30-0500] I had deleted the old one, and renamed the new one (short name slug) [2018-04-12T13:51:43-0500] ugh [2018-04-12T13:51:50-0500] so just for the heck of it, I renamed the profile to something else entirely, and the portlet is back [2018-04-12T13:51:58-0500] ermagerd [2018-04-12T13:52:17-0500] wacky

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paregorios commented 5 years ago

Currently dratzan is exhibiting this behavior again.

I renamed to dratzan2 and the nav portlet appeared. I renamed back to dratzan and it went away again.

I purged cache via the control panel. No change.

skleinfeldt commented 5 years ago

@alecpm @cguardia @jessesnyder Does this problem ring a bell? Or could you give @k2soule any tips about what information to look for while she is troubleshooting? (Hints to look for in the content, in the page source, in the portlet settings, etc.) Anything better than screaming into the void...

paregorios commented 5 years ago

On IRC @alecpm suggested that "this may just be this root node issue cropping up again in another form."

paregorios commented 5 years ago

On IRC @alecpm follows up with:

I do see the root node is being used, but changing that doesn’t fix the issue. It does really seem to be tied to the id somehow.

alecpm commented 5 years ago

The entire portlet column is missing from the page. It doesn't appear in the unthemed view either: http://66.35.39.43/people/staff/dratzan which rules out diazo rule issues.

alecpm commented 5 years ago

A couple additional notes on this weirdness. It seems to be tied in some way to the people section. If I add a navigation portlet to dratzan that is rooted at e.g. /events it will show up, but if I add one rooted at /people or even one from the root of the site that only shows the second level it does not appear. So somehow the portlet disappearance is tied to specific person ids and navigation portlets that include the /people section. Super weird, and I suspect someone will have to pdb into this to see what's really happening.

paregorios commented 5 years ago

See possibly related issue #277

cguardia commented 5 years ago

@paregorios I have not been able to find what's causing this, but it turns out if I create a new profile and copy the data from the original, it works fine. I have an unpublished david-m-ratzan profile now ready to take over. The URL will change (from mratzan), but I can add an alias. I need a green light to make the substitution.

My proposal is we just make the switch and avoid using more time to find what caused the problem.

paregorios commented 5 years ago

@cguardia I've looked over the new profile and have just one concern for you to address before making the change:

There's a link in the prose using the text "[Curriculum vitae]" (it's at the end of the paragraph right before the "Recent Publications" subheading). It links to a PDF file that is contained inside the original profile (https://isaw.nyu.edu/people/staff/dratzan/20190110-ratzan-cv). Please put a copy of that PDF file inside the new profile and update the link accordingly.

Once that's addressed, please go ahead and make the switch and include the alias.

cguardia commented 5 years ago

@paregorios done. Please review.

paregorios commented 5 years ago

My review of the results looks good. I used the /ownership_form to change from your userid to the user's. I've emailed him and asked him to look it over and make sure everything is ok and working right for him. I'm moving this ticket to "deployed" but will keep it open until I have confirmation from the user.

paregorios commented 5 years ago

User confirms: "Looks good to me!"