ROUGET DE L ISLE CAM 9 #5579

[pharmaflix]

CAM 9 still disconnected from network https://app.vividi.io/organizations/86/scenes/507466

[JulienVividi]

I have asked our tester to check again. Can you tell us if the device is connected to light switch? (We need to know if the devices is restarted on a daily basis or not). Another option would be to try another device do you have any available in stock? If not we will send it. Thank you (Sorry I can't do more from my side, seems to be a technical pb)

[pharmaflix]

@JulienVividi please send us another captor

[pharmaflix]

Hello Laurent

Can you please answer Julien's question here below ?

Thanks

[cid:2f596778-b076-415f-a0d6-27bbcb459f8b] https://www.pharmaflix.fr/

Guillaume-Henri HUREL | Expert Innovation Retail Media

PHARMAFLIX

21 Place de la République 75003 Paris

+33 6 34 38 11 59

www.pharmaflix.frhttp://www.pharmaflix.fr/

---

De : JulienVividi @.> Envoyé : mardi 15 novembre 2022 16:02 À : iterait/vividi-pharmaflix @.> Cc : Guillaume-Henri Hurel @.>; Author @.> Objet : Re: [iterait/vividi-pharmaflix] ROUGET DE L ISLE CAM 9 #5579 (Issue #3)

I have asked our tester to check again. Can you tell us if the device is connected to light switch? (We need to know if the devices is restarted on a daily basis or not). Another option would be to try another device do you have any available in stock? If not we will send it. Thank you (Sorry I can't do more from my side, seems to be a technical pb)

— Reply to this email directly, view it on GitHubhttps://github.com/iterait/vividi-pharmaflix/issues/3#issuecomment-1315437429, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A3SHL3LZSAYEHTIBU6NKU53WIOQZBANCNFSM6AAAAAAR3QKQZU. You are receiving this because you authored the thread.Message ID: @.***>

[JulienVividi]

Hi @pharmaflix, maybe we could add Laurent here, it's up to you of course.

I have asked our tester today to check again, here is his comment, the issue could come from bad connection to the power adaptor or an issue with the power socket.

"it will help only if i could connect to the device remotely, which isn't this case, i think, that the problem is bad power connection in both cases" (He is speaking about sensor 5600 "Cam-9 - ROUGET DE L'ISLE" and 5579 "Cam-4 - Fourche") https://app.vividi.io/organizations/86/devices/5579?search=5579 https://app.vividi.io/organizations/86/devices/5600?search=5600

Testing it could be a good first step too, cause those device worked well in the past. If you can please also send me the credentials for the wifi of those pharmacies, thank you

[pharmaflix]

Hello

Yes, it's connected to light switch, all the sensors are connected to light switch in these pharmacies.

We are waiting to receive new sensors to change it.

Cordialement, Best regards

@. Laurent Wajnfeld | Directeur Des Operations Techniques & Logistiques / Technical & Logistics Director PHARMAFLIX 21 Place de la République 75003 Paris Mobile : +33 6 04 52 93 75 | @*.**@*.> Website : www.pharmaflix.frhttp://www.pharmaflix.fr/ @. @.***

De : Guillaume-Henri Hurel @.> Envoyé : mardi 15 novembre 2022 16:25 À : iterait/vividi-pharmaflix @.>; iterait/vividi-pharmaflix @.>; Laurent Wajnfeld @.> Cc : Author @.***> Objet : RE: [iterait/vividi-pharmaflix] ROUGET DE L ISLE CAM 9 #5579 (Issue #3)

Hello Laurent

Can you please answer Julien's question here below ?

Thanks

@.*** https://www.pharmaflix.fr/

Guillaume-Henri HUREL | Expert Innovation Retail Media

PHARMAFLIX

21 Place de la République 75003 Paris

+33 6 34 38 11 59

www.pharmaflix.frhttp://www.pharmaflix.fr/

---

De : JulienVividi @.**@.>> Envoyé : mardi 15 novembre 2022 16:02 À : iterait/vividi-pharmaflix @.**@.>> Cc : Guillaume-Henri Hurel @.**@.>>; Author @.**@.>> Objet : Re: [iterait/vividi-pharmaflix] ROUGET DE L ISLE CAM 9 #5579 (Issue #3)

I have asked our tester to check again. Can you tell us if the device is connected to light switch? (We need to know if the devices is restarted on a daily basis or not). Another option would be to try another device do you have any available in stock? If not we will send it. Thank you (Sorry I can't do more from my side, seems to be a technical pb)

- Reply to this email directly, view it on GitHubhttps://github.com/iterait/vividi-pharmaflix/issues/3#issuecomment-1315437429, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A3SHL3LZSAYEHTIBU6NKU53WIOQZBANCNFSM6AAAAAAR3QKQZU. You are receiving this because you authored the thread.Message ID: @.**@.>>

[JulienVividi]

Quick Update: Still awaiting sensor to change it as per the last mention from PX