search

iterate-ch / cyberduck

Cyberduck is a libre FTP, SFTP, WebDAV, Amazon S3, Backblaze B2, Microsoft Azure & OneDrive and OpenStack Swift file transfer client for Mac and Windows.
https://cyberduck.io/
GNU General Public License v3.0
3.08k stars 279 forks source link

Cyberduck Crashes when I Upload a File into BigCommerce #16003

Open cls295 opened 4 weeks ago

cls295 commented 4 weeks ago

Over the past month I have been having problems with Cyberduck crashing when I go to upload files. I reported a bug a few weeks ago and was told to delete all of the incomplete transfers out of Cyberduck and also my computer. I did this and it worked and I was able to transfer files without having any problems.

However, I recently updated Cyberduck and am having more problems with it crashing when I upload files. I checked and deleted all of the incomplete transfers and it is continuing to crash when I go to upload files. I am wondering what I can do to solve this problem?

Here is the Crash Report:

[General Info]

Application: Cyberduck Version: 8.5.8.39606 Region: English (United States) Date: 7/25/2023 Time: 1:32 PM

User Explanation:

User said ""

[Exception Info 1]

Top-level Exception Type: java.lang.IllegalArgumentException Message: Illegal character in authority at index 8: https://WebDAV (HTTPS/SSL)/dav Source: IKVM.OpenJDK.Core Stack Trace: at java.net.URI.create(String str) at ch.cyberduck.core.shared.DefaultUrlProvider.toUrl(Path file) at ch.cyberduck.core.vault.registry.VaultRegistryUrlProvider.toUrl(Path file) at ch.cyberduck.core.DefaulPromptUrlProvider.isSupported(Path file, Type type) at Ch.Cyberduck.Ui.Core.Commands.Command.Validate() at Ch.Cyberduck.Ui.Core.Commands.Validate() at System.EventHandler.Invoke(Object sender, EventArgs e) at System.Windows.Forms.Application.ThreadContext.System.Windows.Forms.UnsafeNativeMethods.IMsoComponent.FDoIdle(Int32 grfidlef) at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData) at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context) at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context) at System.Windows.Forms.Form.ShowDialog(IWin32Window owner) at Ch.Cyberduck.Ui.Winforms.BaseForm.ShowDialog(IView owner) at Ch.Cyberduck.Ui.Controller.BrowserController.View_OpenConnection() at Ch.Cyberduck.Ui.Core.Commands.Command.<>c__DisplayClass6_0.<.ctor>b__1(Object s, EventArgs e) at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e) at System.Windows.Forms.ToolStripButton.OnClick(EventArgs e) at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e) at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e) at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ToolStrip.WndProc(Message& m) at Ch.Cyberduck.Ui.Winforms.Controls.ClickThroughToolStrip.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Inner Exception 1 Type: java.net.URISyntaxException Message: Illegal character in authority Source: IKVM.OpenJDK.Core Stack Trace: at java.net.URI.Parser.fail(String , Int32 ) at java.net.URI.Parser.parseAuthority(Int32 , Int32 ) at java.net.URI.Parser.parseHierarchical(Int32 , Int32 ) at java.net.URI.Parser.parse(Boolean ) at java.net.URI..ctor(String str) at java.net.URI.create(String str)

[Assembly Info]

mscorlib, Version=4.0.0.0 System.Windows.Forms, Version=4.0.0.0 System, Version=4.0.0.0 System.Drawing, Version=4.0.0.0 Cyberduck.Core.Native, Version=8.5.8.39606 System.Memory, Version=4.0.1.1 Cyberduck.Core.Refresh, Version=8.5.8.39606 System.Core, Version=4.0.0.0 System.ServiceModel, Version=4.0.0.0 StructureMap, Version=2.6.4.0 Splat, Version=14.1.0.0 Cyberduck.Core, Version=8.5.8.39606 ObjectListView, Version=2.9.1.1072 CustomOpenFileFolderDialog, Version=0.0.0.0 WindowsFormsIntegration, Version=4.0.0.0 IKVM.OpenJDK.Core, Version=8.0.312.7 System.Design, Version=4.0.0.0 System.Runtime.CompilerServices.Unsafe, Version=6.0.0.0 Cyberduck.Bonjour.Native, Version=8.5.8.39606 System.Reactive, Version=5.0.0.0 System.Security, Version=4.0.0.0 Cyberduck.Protocols, Version=8.5.8.39606 ReactiveUI, Version=17.1.0.0 PresentationFramework, Version=4.0.0.0 Cyberduck.Importer, Version=8.5.8.39606 System.Xml, Version=4.0.0.0 Cyberduck.Bonjour, Version=8.5.8.39606 IKVM.Runtime, Version=8.0.312.7 PresentationCore, Version=4.0.0.0 ReactiveUI.Wpf, Version=17.1.0.0 Cyberduck.Cryptomator, Version=8.5.8.39606 IKVM.OpenJDK.Security, Version=8.0.312.7 IKVM.OpenJDK.Text, Version=8.0.312.7 System.Web, Version=4.0.0.0 Windows.Services.Store.StoreContract, Version=4.0.0.0

[System Info]

Operating System -Microsoft Windows 10 Pro --CodeSet = 1252 --CSDVersion = --CurrentTimeZone = -240 --FreePhysicalMemory = 11664336 --OSArchitecture = 64-bit --OSLanguage = 1033 --ServicePackMajorVersion = 0 --ServicePackMinorVersion = 0 --Version = 10.0.19044

Machine -INTERN-3 --Manufacturer = LENOVO --Model = 11D1000NUS --TotalPhysicalMemory = 16878100480

AliveDevil commented 3 weeks ago

Hi, can you share the bookmark configuration window for that particular bookmark? Especially the additional properties section.

Edit: Please update to 8.9 (released May 16th, 2024), your version 8.5.8 is from March 2023.

cls295 commented 3 weeks ago

Thank you! I will go ahead and try the update, is this what you were looking for? If not could you send a picture to me of what you are looking for? It crashes as soon as I click the transfers tab now. Screenshot 2024-06-11 113516

AliveDevil commented 2 weeks ago

crashes as soon as I click the transfers tab now

Clear out the folder %AppData%\Cyberduck\Transfers please.

cls295 commented 2 weeks ago

Hi, I went ahead and cleared out all of the incomplete transfers out of the folder, and it did not end up working. I have cleared the incomplete transfers out of the folder and updated cyberduck multiple times now and it is still crashing.

Here is the Crash Report

[General Info]

Application: Cyberduck Version: 8.9.0.41543+d02f1bfa2e5fbb472c231858583b9478a03210c9 Region: English (United States) Date: 6/19/2024 Time: 6:21 PM

User Explanation:

User said ""

[Exception Info 1]

Top-level Exception Type: System.ArgumentException Message: Win32 handle that was passed to Icon is not valid or is the wrong type. Source: System.Drawing Stack Trace: at System.Drawing.Icon..ctor(IntPtr handle, Boolean takeOwnership) at System.Drawing.Icon.FromHandle(IntPtr handle) at Ch.Cyberduck.Core.Refresh.Services.WinFormsIconProvider.Get(IntPtr nativeIcon, CacheIconCallback cacheIcon) at Ch.Cyberduck.Core.Refresh.Services.IconProvider`1.GetFileIcon(String filename, Boolean isFolder, Boolean large, Boolean isExecutable) at Ch.Cyberduck.Ui.Controller.TransferController.UpdateIcon() at Ch.Cyberduck.Ui.Controller.TransferController.View_SelectionChangedEvent() at Ch.Cyberduck.Ui.Controller.VoidHandler.Invoke() at System.Windows.Forms.ListViewItemSelectionChangedEventHandler.Invoke(Object sender, ListViewItemSelectionChangedEventArgs e) at System.Windows.Forms.ListView.OnItemSelectionChanged(ListViewItemSelectionChangedEventArgs e) at System.Windows.Forms.ListView.WmReflectNotify(Message& m) at System.Windows.Forms.ListView.WndProc(Message& m) at Ch.Cyberduck.Ui.Winforms.Controls.ListViewControls.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

[Assembly Info]

mscorlib, Version=4.0.0.0 System.Windows.Forms, Version=4.0.0.0 System, Version=4.0.0.0 System.Drawing, Version=4.0.0.0 Cyberduck.Core.Refresh, Version=8.9.0.41543 Cyberduck.Core.Native, Version=8.9.0.41543 System.Memory, Version=4.0.1.2 System.Core, Version=4.0.0.0 Cyberduck.Core, Version=8.9.0.41543 System.ServiceModel, Version=4.0.0.0 StructureMap, Version=2.6.4.0 Splat, Version=14.1.0.0 ObjectListView, Version=2.9.1.1072 CustomOpenFileFolderDialog, Version=0.0.0.0 WindowsFormsIntegration, Version=4.0.0.0 IKVM.OpenJDK.Core, Version=8.0.312.7 System.Design, Version=4.0.0.0 System.Runtime.CompilerServices.Unsafe, Version=4.0.4.1 Cyberduck.Bonjour.Native, Version=8.9.0.41543 System.Reactive, Version=5.0.0.0 System.Security, Version=4.0.0.0 Cyberduck.Protocols, Version=8.9.0.41543 ReactiveUI, Version=17.1.0.0 PresentationFramework, Version=4.0.0.0 Cyberduck.Importer, Version=8.9.0.41543 System.Xml, Version=4.0.0.0 Cyberduck.Bonjour, Version=8.9.0.41543 IKVM.Runtime, Version=8.0.312.7 ReactiveUI.Wpf, Version=17.1.0.0 PresentationCore, Version=4.0.0.0 Cyberduck.Cryptomator, Version=8.9.0.41543 IKVM.OpenJDK.Security, Version=8.0.312.7 IKVM.OpenJDK.Text, Version=8.0.312.7 DynamicData, Version=7.5.0.0 Windows.Services.Store.StoreContract, Version=4.0.0.0 System.Web, Version=4.0.0.0

[System Info]

Operating System -Microsoft Windows 11 Pro --CodeSet = 1252 --CSDVersion = --CurrentTimeZone = -240 --FreePhysicalMemory = 7877100 --OSArchitecture = 64-bit --OSLanguage = 1033 --ServicePackMajorVersion = 0 --ServicePackMinorVersion = 0 --Version = 10.0.22000

Machine -INTERN-3 --Manufacturer = LENOVO --Model = 11D1000NUS --TotalPhysicalMemory = 16878100480

cls295 commented 2 weeks ago

I have only been clearing out the incomplete transfers out of the folder in fear of losing the files that have been successfully uploaded to the website. What should I try next?

AliveDevil commented 1 week ago 
Message: Win32 handle that was passed to Icon is not valid or is the wrong type.
    at Ch.Cyberduck.Core.Refresh.Services.IconProvider`1.GetFileIcon(String filename, Boolean isFolder, Boolean large, Boolean isExecutable)

We are trying to extract the file icon from some of your transfers, and that crashes.

Can you move the remaining transfers one by one out of the transfers folder (you may create a backup folder, and move them back, after identifiying the bad one), and when you found the culprit, send us the offending transfer file(s) to support@cyberduck.io?

You won't loose any files uploaded to your servers, this is just a history of past transfers.

cls295 commented 1 week ago

Thank you so much I have a two questions before I send the offending Transfer Files.

  1. If I do delete a file that has successfully transferred will it then permanently be removed from my website, which is where we place these documents?
  2. Also, is there a limit on how many files we can have in CyberDuck?
AliveDevil commented 1 week ago

For

  1. No. The transfers are just a history of files transferred. Deleting a transfer from that directory won't cause any file to be deleted on your server.
  2. There shouldn't be a limit for the number of files being shown in Cyberduck. Cyberduck is just an agent showing and transmitting files on your behalf, it is not a storage service.