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itflow-org / itflow

Free and open-source web application for MSPs. Unifies IT documentation, ticketing, invoicing.
https://itflow.org
GNU General Public License v3.0
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Feature Request: Client contacts ticket notification outside of original ticket creation flow #937

Closed wrongecho closed 2 months ago

wrongecho commented 3 months ago

Related to support req TCK-20.

If a ticket is created with nobody as the contact, or the contact/company is changed, then the new contact is never notified the ticket exists. We need a way to email the latest contact of a ticket the original "New ticket raised" email - either intelligent logic when the contact is changed or a button to manually send the email.

compumatter commented 3 months ago

Thank you for breathing life into it. Appreciated!