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itsMeDavidV / Watchla-Support

This repository is dedicated for support with issues and bugs related to the Watchla beta & production apps
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Virtual key cannot be setup - “Cannot share car” #218

Open theunknowndk opened 10 months ago

theunknowndk commented 10 months ago

When trying to setup the virtual key an error message is provided by the Tesla app - translated into english it reads: “Cannot share car You do not have permission to share this car”

Steps to reproduce the issue:

  1. Install the Watchla app
  2. Log into the Tesla account in the Watchla app
  3. Allow full access to the Tesla profile/api
  4. Login to Watchla is completed
  5. Click on the message to setup the Virtual key
  6. Redirection to the Tesla app where the error message is shown

Involved car, phone, apple watch: New Tesla 3 model, IPhone 14 Pro, Apple Watch Ultra 2

Support#: [redacted]

beni75-tech commented 10 months ago

I have the same issue, please sulutions.

Lanneer487 commented 10 months ago

I have the same problem. Is it also a car from your company? or a personal car?

beni75-tech commented 10 months ago

My personal car.

On Mon, Jan 15, 2024 at 12:59 Lanneer @.***> wrote:

I have the same problem. Is it also a car from your company? or a personal car?

— Reply to this email directly, view it on GitHub https://github.com/itsMeDavidV/Watchla-Support/issues/218#issuecomment-1891906065, or unsubscribe https://github.com/notifications/unsubscribe-auth/BFKYZIBHA6HMYKTVYY2QPLDYOUDZBAVCNFSM6AAAAABB2F5XSGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQOJRHEYDMMBWGU . You are receiving this because you commented.Message ID: @.***>

theunknowndk commented 10 months ago

I have a leased car

dziadkiewicz commented 10 months ago

Same problem here. Personal car, Model 3 Highland, iPhone 14 Pro. IMG_5826

ericwanch commented 10 months ago

Same issue. Cannot setup virtual key. iPhone 15, Model Y. image

LoloPec commented 10 months ago

I have a leased car and get the same error message (in French) Thanks Tesla Model Y iPhone 14 Pro

jpskidmore commented 9 months ago

I have a leased Model Y, and get the Same error message ... I'm in the UK

Lanneer487 commented 9 months ago

New update for Watchla but same result…

itsMeDavidV commented 9 months ago

Hi everyone, with the roll out of the new API, Tesla has limited virtual key enrollment permissions to just owner accounts. Those that are not using owner accounts will need to ask the owner of the vehicle to add the virtual key for them.

Once the virtual key is on the vehicle any non owner can utilize the virtual key.

We've asked Tesla for more clarity on this, repeatedly and are waiting to hear back. Until then we will be adding this to FAQs.

The most common cases for this denial are those that are leasing from a 3rd party dealer, short-term rentals and company cars.

There can also be other reasons for denial, however Tesla will tell you directly why.

waxnwane commented 9 months ago

Same error. Watchla message on phone stated I had to login again to have access to new Tesla API. After logging in, I received message to setup the virtual key. After scanning the QR code, I receive the message on my iPhone Tesla app that it is unable to share data as I am not the owner. I lease, and I am listed on the registration. The Watchla app was working before I logged in again to Tesla via Watchla to access the new API. My Tesla software version is V11.1 2023.44.30.8 06f534d46010.

theunknowndk commented 9 months ago

Hi everyone, with the roll out of the new API, Tesla has limited virtual key enrollment permissions to just owner accounts. Those that are not using owner accounts will need to ask the owner of the vehicle to add the virtual key for them.

Once the virtual key is on the vehicle any non owner can utilize the virtual key.

We've asked Tesla for more clarity on this, repeatedly and are waiting to hear back. Until then we will be adding this to FAQs.

The most common cases for this denial are those that are leasing from a 3rd party dealer, short-term rentals and company cars.

There can also be other reasons for denial, however Tesla will tell you directly why.

————————

Thank you for the reply. Will it be possible to add support for the old API until this is fixed? Right now the app unfortunately has very limited functionality when the virtual key is not working/possible.

theunknowndk commented 9 months ago

Thank you for the reply. Will it be possible to add support for the old API until this is fixed? Right now the app unfortunately has very limited functionality when the virtual key is not working/possible.

waxnwane commented 9 months ago

I called Tesla. In my case our company leased cars, and I am listed as a driver. While my iPhone can be added as a virtual key, the watch is somehow different. The instructions by the developer in this thread state the owner must add the virtual key, but there are no instructions on how that would be done. Tesla support did not know how that would be accomplished.

beni75-tech commented 9 months ago

I am an owner and still can’t receive a virtual key. How can i fix it?

On Sat, Jan 20, 2024 at 01:36 Mike Stone @.***> wrote:

I called Tesla. In my case our company leased cars, and I am listed as a driver. While my iPhone can be added as a virtual key, the watch is somehow different. The instructions by the developer in this thread state the owner must add the virtual key, but there are no instructions on how that would be done. Tesla support did not know how that would be accomplished.

— Reply to this email directly, view it on GitHub https://github.com/itsMeDavidV/Watchla-Support/issues/218#issuecomment-1901296983, or unsubscribe https://github.com/notifications/unsubscribe-auth/BFKYZIDDE6MSDPKXUGX6VPTYPL7RFAVCNFSM6AAAAABB2F5XSGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSMBRGI4TMOJYGM . You are receiving this because you commented.Message ID: @.***>

ericwanch commented 9 months ago

Same issue. Cannot setup virtual key. iPhone 15, Model Y. image

In my case, car is registered in my wife's name for tax purpose. She doesn't use Apple Watch so app is not installed on her phone. How do I get her to do the virtual key?

vgozzy commented 9 months ago

Same issue. Very frustrating as app is now useless. Can’t you revert to old api or add option for old api until this is fixed?

jdamman1 commented 9 months ago

Same issue in Holland (leased car)

itsMeDavidV commented 9 months ago

Hi @marckraan44a thanks for reaching out. The information you provided is incorrect. A Virtual Key is not bound to any device or any type of device. It's a universal key that lives in your vehicle and is used to verify incoming signed commands.

So for example if you want to send a signed command with Watchla, your vehicle will need Watchla's Virtual Key to verify that the command came from Watchla. This has nothing to do with which type of device the command comes from.

In the future, I'd recommend directing your 3rd party software related questions to the Tesla Developer team as support might night be properly trained on this subject and/or a reliable source.

We're continuing to push Tesla for more clarity around Virtual Keys for leased vehicles from 3rd parties. In the meantime you'll want to ensure that you're setting up your Virtual Key from and Owner account and you have allowed Watchla access to Vehicle Commands at sign in. If you have not allowed Watchla access to Vehicle Commands at sign in you will need to do so to use your virtual key.

Asbkol commented 9 months ago

Would just like to inform that the newest app release from tesla resolves this issue. I now have a working watch app. A virtual key can be added by using the keycard.

marine1988 commented 3 months ago

I have a leasing tesla and can´t use it now because of fleet api