search

itsMeDavidV / Watchla-Support

This repository is dedicated for support with issues and bugs related to the Watchla beta & production apps
9 stars 3 forks source link

Persistent action required notice #379

Open ghost opened 3 months ago

ghost commented 3 months ago

Watchla persistently presents “action required” notice related to authentication, even after repeatedly authenticating using the iOS app

CassandraMarie commented 3 months ago

Hi @FreeBSD4Me, We are sorry to hear this. Could you please tell me which version of Watchla you are currently using? You can check which version you are currently on via preferences and by scrolling down to the bottom of the screen. Please check on both your iOS & watchOS.

Ries010 commented 2 months ago

Hi, I have the same problem. The phone app works fine, however in my Apple Watch (4th gen) it keeps on mentioning the following:

“Action required! We’ve made critical updates that require authentication your Apple Watch one more time.”

Even after multiple attempts I keep getting the same notification. Also the battery percentage is not displayed on the Apple Watch. I tried uninstalling Watchla from my Apple Watch and reinstalling however without success. Also tried to refresh connection all without any luck.

App version: 3.8.1 (446) iPhone 12 pro and Apple Watch 4th gen

Please advise.

CassandraMarie commented 2 months ago

Hi @Ries010 @FreeBSD4Me, I believe you are encountering a known authentication issue in Watchla. The good news is that we are testing a working solution in beta with very promising results.

If you would like to help validate this solution in beta and have the issue resolved sooner, please contact us via https://watchla.app/contact/ and mention this thread.