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itsMeDavidV / Watchla-Support

This repository is dedicated for support with issues and bugs related to the Watchla beta & production apps
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Cannot Unlock Tesla #394

Closed kunalraiker closed 1 month ago

kunalraiker commented 3 months ago

What to do to get this app to work. The car shows in the app but yet I cannot unlock the car.

CassandraMarie commented 3 months ago

Hi @kunalraiker, we are sorry to hear you are experiencing difficulties using Watchla. To better assist you, could you verify if both your iOS and watchOS are updated to Watchla 3.8?

You can check both devices via Preferences and scrolling to the bottom.

CassandraMarie commented 3 months ago

If both of your devices are up to date, you will need to set up a virtual key and a watch key. I can walk you through the steps if needed.

kunalraiker commented 3 months ago

Hi, The version is 3.8.1 Thanks,Kunal On Tuesday 6 August 2024 at 08:25:59 am AEST, Cassandra Marie @.***> wrote:

Hi @kunalraiker, we are sorry to hear you are experiencing difficulties using Watchla. To better assist you, could you verify if both your iOS and watchOS are updated to Watchla 3.8?

You can check both devices via Preferences and scrolling to the bottom.

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.Message ID: @.***>

CassandraMarie commented 3 months ago

@kunalraiker, okay great! Can you verify if you have set up a virtual key and watch key?

kunalraiker commented 3 months ago

I haven't, are there any instructions on what to do? Thanks,Kunal On Tuesday 6 August 2024 at 09:57:29 am AEST, Cassandra Marie @.***> wrote:

@kunalraiker, okay great! Can you verify if you have set up a virtual key and watch key?

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.Message ID: @.***>

CassandraMarie commented 3 months ago

I can certainly help!

Virtual Key Setup: Step 1: Force close your Tesla app. Step 2: Open Watchla, go to Preferences > Setup Virtual Key Step 3: Select Setup with Tesla Step 4: Allow third-party access

If you see "Unable to Share Vehicle", take your Tesla Keycard, go into your vehicle, select "Use Key Card" and follow the prompts.

Watch Key Setup: Step 1: Have your vehicle keycard ready and get into your vehicle. Step 2: On your watch, open Watchla Step 3: Scroll down select 'Setup Watch Key' and follow the prompts.

* If you own a newer Tesla, place the key card near the card reader located in the wireless phone charger on the center console

Please let me know if you need any further assistance.

kunalraiker commented 3 months ago

Hi Cassandra. I get the error attached. Thanks,Kunal 

Sent from Yahoo Mail for iPhone

On Tuesday, August 6, 2024, 11:29 AM, Cassandra Marie @.***> wrote:

I can certainly help!

Virtual Key Setup: Step 1: Force close your Tesla app. Step 2: Open Watchla, go to Preferences > Setup Virtual Key Step 3: Select Setup with Tesla Step 4: Allow third-party access

If you see "Unable to Share Vehicle", take your Tesla Keycard, go into your vehicle, select "Use Key Card" and follow the prompts.

Watch Key Setup: Step 1: Have your vehicle keycard ready and get into your vehicle. Step 2: On your watch, open Watchla Step 3: Scroll down select 'Setup Watch Key' and follow the prompts.

* If you own a newer Tesla, place the key card near the card reader located in the wireless phone charger on the center console

Please let me know if you need any further assistance.

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.Message ID: @.***>

CassandraMarie commented 3 months ago

It appears that your attachment did not come through. Could you please try sending it again?

You can also send the attachment here https://watchla.app/contact/.

kunalraiker commented 3 months ago

Try now?

Sent from Yahoo Mail for iPhone

On Tuesday, August 6, 2024, 11:51 AM, Cassandra Marie @.***> wrote:

It appears that your attachment did not come through. Could you please try sending it again?

You can also send the attachment here https://watchla.app/contact/.

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.Message ID: @.***>

CassandraMarie commented 1 month ago

We're currently handling this issue via email. Should the issue persist or reoccur, please don't hesitate to reopen it.