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itsMeDavidV / Watchla-Support

This repository is dedicated for support with issues and bugs related to the Watchla beta & production apps
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Complications don’t show icon #397

Open jclagreca opened 2 months ago

jclagreca commented 2 months ago

When I change the complications on my watch face, it just shows a gray circle. incoming-1005ABF9-1979-484C-B58C-95B9CA60178A

CassandraMarie commented 2 months ago

Hi @jclagreca, We recommend refreshing your Watchla app. You can do this within the iOS app by navigating to Preferences > Refresh App. Please ensure that Watchla is open on your watch during this process.

jclagreca commented 2 months ago

Thank you, but this has no effect. Still the same problem after doing it.

CassandraMarie commented 2 months ago

we recommend signing out of Watchla on both devices and signing back in.

jclagreca commented 2 months ago

Ok. I can try that. When when I sign out and back in, will I have to setup the key for my watch again in my tesla?

CassandraMarie commented 2 months ago

Hi @jclagreca, Yes you will need to set up a new Watch Key.

cosmintoma commented 1 month ago

Same here. Complications not showing or updating no matter what. Greyed complications, sentry mode activated for car, so not in sleep. AW with aleays on enabled.

It looks you have big issues for a lot of weeks now. Connection even in app takes a lot, so I rather grab my phone, put it on charge if no battery, or even go inside the house and grab my keyfob.

Code [redacted]

pymiras commented 1 month ago

Same here. All complications are blank. Very annoying.

CassandraMarie commented 1 month ago

Hi @cosmintoma, based on the support code you provided, you will need to update your devices to the latest version of Watchla, 3.8.3. Please reach back out if the issue persists after both devices have been updated.

CassandraMarie commented 1 month ago

Hi @pymiras, I have mentioned in post #406 we will need your support code to check any relevant error logs related to this issue. Support codes can be found by going to Preferences > Support/ Feedback > Support code Please be sure to link to this issue when you reach out.

You may also reach us through our contact form https://watchla.app/contact/.