ivpn / desktop-app

Official IVPN Desktop app
https://www.ivpn.net/apps/
GNU General Public License v3.0
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Cannot login after not using IVPN for 1 year on Pop!_OS #407

Closed taivlam closed 1 week ago

taivlam commented 1 month ago

Bug report

Describe your environment

Describe the problem

I cannot sign into my IVPN account, after not using IVPN and not having IVPN service time for almost one year.

Steps to reproduce:

  1. Do not use IVPN for a while, and then pay for more IVPN service time within the last week.
  2. Try to log into IVPN.
  3. Receive an error about not being able to verify a TLS certificate.

Observed Results:

I saw an error message pop up that stated the following:

Failed to login

API request failed: unable to access IVPN API server: Post "https://api.ivpn.net/v4/session/new": tls: failed to verify certificate x509: certificate signed by unknown entity

Expected Results:

I expected to log into my IVPN normally.

Relevant Code (or screenshot in this case):

pic

taivlam commented 1 week ago

I'm not sure what happened, but apparently must've been really old configuration files or something (as I saw similar errors when updating the system via APT). I simply removed and then purged ($ sudo apt purge ivpn ivpn-ui), and then reinstalled the IVPN GUI using the Ubuntu instructions. After that, IVPN worked again.