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jamf / mut

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EAs not getting set #38

Closed wcwelch closed 4 years ago

wcwelch commented 5 years ago

About a week ago, I used version 5.0.5 to set values for a number of EAs. I am starting to hear from end user that there devices are not grouped. When looking into it, it appears that the EA values were not set. I went back and looked at mut.log and it's not showing any errors for the SNs I look up.

In one "batch" in particular, out of 550 devices, 6 were not set. For this batch of iPads, I was only setting one EA to "2026".

I know this isn't much to go on, but it's all I have.

mike-levenick commented 5 years ago

Interesting. Can you please try trimming down the CSV file to just the devices that didn't work (or at least a couple of them) and try again, to see if the behavior persists?

wcwelch commented 5 years ago

Looks like this is a bug within the JSS, not the MUT.

On Fri, Sep 6, 2019 at 9:36 AM Mike Levenick notifications@github.com wrote:

Interesting. Can you please try trimming down the CSV file to just the devices that didn't work (or at least a couple of them) and try again, to see if the behavior persists?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/mike-levenick/mut/issues/38?email_source=notifications&email_token=AAM4UWREJXBFK7CTEGC7R4TQIJMFHA5CNFSM4IUJBEI2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOD6C3SEI#issuecomment-528857361, or mute the thread https://github.com/notifications/unsubscribe-auth/AAM4UWRCXIH4SVUQI746IWLQIJMFHANCNFSM4IUJBEIQ .

wcwelch commented 5 years ago

Bug is PI-007467. When a device checks into JAMF via Self-service, a "timing issue" can occur. When this happens all EAs for that device are erased causing the iPad to lose all apps and restrictions.

mike-levenick commented 4 years ago

@wcwelch Glad to hear it was not a MUT issue. Let us know if there's anything else we can do to help!