FT.com csv download format has recently changed, meaning we only get share prices, not fund prices

[GoogleCodeExporter]

What steps will reproduce the problem?
1. Download the new UK FT portfolio
2.
3.

What is the expected output? What do you see instead?
Total value rather than last price of funds. Share prices are OK 

What version of the product are you using? On what operating system?
It's a general issue with FT rather than a bug with your software. However if 
it FT downloads can't be used for fund prices the instructions on hle-ofx need 
to be modified. 

Have been using your software for 6 months to get prices into Money prices but 
looks like I may need to change to yahoo or google from FT now.  

Please provide any additional information below.

COPY OF EMAIL Exchange with FT

Dear Mr. Hawkins,

Thank you for your response.

I am not certain if the change is final but we can send your suggestion to our 
Product Development Team so they can consider this for the future updates on 
our Portfolio Tools. 

Please do not hesitate to contact us if you have any questions. 

Kind Regards, 

Mark De Los Reyes
Customer Service Executive
Financial Times Customer Service - FT.com

Email: help@ft.com
International Toll Free: +800 0705 6477
UK & CEMEA: +44 20 7775 6248
US & Canada: +1 917 551 5005 or +1 855 685 2372 (Toll Free) Asia Pacific: +632 
982 5780
Japan: 0120 341 468
India: 000 800 001 6817 (Toll Free)

--------------- Original Message ---------------
From: Jonathan Hawkins [jesh@hawks.plus.com]
Sent: 18/03/2014 04:05
To: help@ft.com
Subject: FW: Case Number: 01182590 - Exporting Data Query    [ 
ref:_00D20LryV._500D0aT6r9:ref ]

Mark, Thanks for the prompt response to my email. It answered the question, but 
not in a way that I really wanted. 

Previously the 'Last price' column related to shares and funds and with this 
change it relates only to shares. I need to be able to download the price of 
funds as well as shares. In fact it's to go into another bit of software
(hleOfxQuotes) that updates Microsoft Money now that MS no longer provides this 
service from the Money software. 

Is the change a permanent one, or could it be changed at some point?

Thanks,

Jon Hawkins      

-----Original Message-----
From: noreply@salesforce.com [mailto:noreply@salesforce.com] On Behalf Of FT 
Customer Service
Sent: 17 March 2014 16:20
To: jesh@hawks.plus.com
Subject: RE: Case Number: 01182590 - Exporting Data Query [ 
ref:_00D20LryV._500D0aT6r9:ref ]

Dear Mr. Hawkins,

This is a follow up email on your concern.

We wanted to know if the information we have provided in our previous email 
helps in addressing your concern.

Please do not hesitate to contact us if you have any questions. 

Kind Regards, 

Mark De Los Reyes
Customer Service Executive
Financial Times Customer Service - FT.com

Email: help@ft.com
International Toll Free: +800 0705 6477
UK & CEMEA: +44 20 7775 6248
US & Canada: +1 917 551 5005 or +1 855 685 2372 (Toll Free) Asia Pacific:
+632 982 5780
Japan: 0120 341 468
India: 000 800 001 6817 (Toll Free)

--------------- Original Message ---------------
From: FT Customer Service [help@ft.com]
Sent: 16/03/2014 08:31
To: jesh@hawks.plus.com
Subject: Case Number: 01182590 - Exporting Data Query    [
ref:_00D20LryV._500D0aT6r9:ref ]

Dear Mr. Hawkins,

Thank you for contacting Financial Times Customer Service. 

This is in reference to your Exporting Data Query.

Upon consulting our Technical Team why the fund prices are missing when you 
export the data because  the Last Price is not applicable to managed funds.
We are displaying the net asset value for managed funds. Similarly since the 
net asset value does not apply to equities, the equity row will have "n/a"
under the Net Asset Value column.

Please do not hesitate to contact us if you have any questions. 

Kind Regards, 

Mark De Los Reyes
Customer Service Executive
Financial Times Customer Service - FT.com

Email: help@ft.com
International Toll Free: +800 0705 6477
UK & CEMEA: +44 20 7775 6248
US & Canada: +1 917 551 5005 or +1 855 685 2372 (Toll Free) Asia Pacific:
+632 982 5780
Japan: 0120 341 468
India: 000 800 001 6817 (Toll Free)

--------------- Original Message ---------------
From: Jonathan Hawkins [jesh@hawks.plus.com]
Sent: 16/03/2014 00:15
To: help@ft.com
Subject: Portfolio Update : Downloading Prices

Hi, I keep my portfolio of shares and funds in FT.com. I download the portfolio 
(for prices) every so often using 'export data' (CSV file) to update a local 
spreadsheet.

Last week you updated the portfolio format. Today I tried downloading the 
portfolio, and the share prices were OK in the download,  but the fund prices 
were absent. 

Not sure if you've had this problem before. Presumably it's a bug in the 
updated portfolio tool, but thought you should be aware.

Thanks,

Jon Hawkins 

Original issue reported on code.google.com by jesha...@gmail.com on 18 Mar 2014 at 10:31

[GoogleCodeExporter]

The data for funds is there but it is under "Net Asset Value" instead of "Last 
Price"

Original comment by i...@cyberprescotts.com on 19 Mar 2014 at 8:19

[GoogleCodeExporter]

See the information associated with Issue 82 for a way to get fund prices in to 
Money.

Original comment by davelaws...@gmail.com on 20 Mar 2014 at 1:49