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Firmware for connected home devices.
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Unable to Update Firmware on ZW4002_55258-2 #109

Closed snel6424 closed 9 months ago

snel6424 commented 1 year ago

I am trying to update the firmware on my ZW4002_55258-2 fan control switch. It is currently running firmware 5.50 (Original Release Firmware) and I am trying to update it to 0.51 (newest beta). However, whenever I try to update the firmware, I get to about 40% and then get a timeout error. The node then dies and I have to cut power to it, to get it to come back online.

I am using Home Assistant with the Z-Wave JS Addon, and a Zooz 700 stick.

I have factory reset the device twice and retried both times, but to no avail.

jascoproducts commented 10 months ago

@snel6424 Were you ever able to get around this issue and update the device? If so, can you provide details?

snel6424 commented 10 months ago

@snel6424 Were you ever able to get around this issue and update the device? If so, can you provide details?

No, I actually just tried again, and again it timed out.

jascoproducts commented 9 months ago

@snel6424 Go ahead and contact our Consumer Care Center and they will get you taken care of.