We have a problem while using autorenewble subscriptions.
Our users get letters from Google like this (example):
Your "Постоянная подписка" subscription from *** on Google
Play has been cancelled. No refunds will be issued (Refund Policy). Your
subscription will remain active through Jul 22, 2013.
Users claim that they didn't cancel the subscription themselves, and also that
the payment was successfully conducted (they showed us screenshots of bank SMS
and E-MAILs).
While trying to get information with Google Play Purchase API, we recieve the
following information (for the same client):
https://www.googleapis.com/androidpublisher/v1/applications/.........?access_tok
en=<my token>
{
"kind": "androidpublisher#subscriptionPurchase",
"initiationTimestampMsec": "***",
"validUntilTimestampMsec": "***",
"autoRenewing": true
}
According to the Purchase API, the subscription is valid until June 22 (instead
of July 22), and shows as active.
Our quations:
1. For what reasons will Google Play cancel subscription, and what are the
reasons for cancellation the subscription in particular case?
2. Why information from Purchase API contradict the data from our users letters?
We suspect that we have accumulated several hundred of these subscriptions. We
hope you can help.
Original issue reported on code.google.com by gevakand...@gmail.com on 22 Jul 2013 at 6:01
Original issue reported on code.google.com by
gevakand...@gmail.comon 22 Jul 2013 at 6:01