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[Bug]: I am unable to Open jasp with all methods #2899

Open Neurogamer2605 opened 2 weeks ago

Neurogamer2605 commented 2 weeks ago

JASP Version

0.19.0

Commit ID

No response

JASP Module

Other

What analysis are you seeing the problem on?

No response

What OS are you seeing the problem on?

Windows 11

Bug Description

Hi, I installed jasp from Microsoft store but it doesn't open it. I try to open it via a jasp file with a dataset but nothing happens. Checking the computer activity I see that it is in the background but it still doesn't start. Even trying to start it from the unzipped folder of the site it still doesn't start. I tried to disable the antivirus in both cases. Can you help me?

Expected Behaviour

Open the application

Steps to Reproduce

1.try ti open

  1. Nothing

  2. ...

Log (if any)

No response

More Debug Information

No response

Final Checklist

github-actions[bot] commented 2 weeks ago

@Neurogamer2605, thanks for taking the time to create this issue. If possible (and applicable), please upload to the issue website (https://github.com/jasp-stats/jasp-issues/issues/2899) a screenshot showcasing the problem, and/or a compressed (zipped) .jasp file or the data file that causes the issue. If you would prefer not to make your data publicly available, you can send your file(s) directly to us, issues@jasp-stats.org

tomtomme commented 2 weeks ago

Thx for the report. What kind of CPU does your system have? Did you try restarting the system before?

Neurogamer2605 commented 2 weeks ago

I have a Laptop Omen 16 with an amd radeon rx 6600m. Yes of course, I restarted the PC many times, even reboot.

Il ven 6 set 2024, 20:48 Thomas Langkamp @.***> ha scritto:

Thx for the report. What kind of CPU does your system have? Did you try restarting the system before?

— Reply to this email directly, view it on GitHub https://github.com/jasp-stats/jasp-issues/issues/2899#issuecomment-2334632138, or unsubscribe https://github.com/notifications/unsubscribe-auth/BLCQTE6GXA7GSUSU5Z5TBH3ZVH2IFAVCNFSM6AAAAABNY5GQPKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMZUGYZTEMJTHA . You are receiving this because you were mentioned.Message ID: @.***>

tomtomme commented 1 week ago

Maybe a graphics driver issue. Make sure that that one is up to date. Also maybe try installing via msi instead of winstore

tomtomme commented 1 week ago

If that does not help please:

Could you please upload the logs, see: https://github.com/jasp-stats/jasp-desktop/blob/development/Docs/user-guide/logging-howto.md

To get into safe graphics mode set the environment to QSG_RHI_BACKEND=opengl on your PC. you can do with: a. open the "cmd.exe" with administrator permission b. input setx "QSG_RHI_BACKEND" "opengl" /m and enter. try again restart JASP.

boutinb commented 1 week ago

You can also try to start JASP with the safeGraphics option. For this:

Neurogamer2605 commented 1 week ago

Through the prompt works, but will I always have to open it that way?

Il giorno lun 9 set 2024 alle ore 10:03 bruno boutin < @.***> ha scritto:

You can also try to start JASP with the safeGraphics option. For this:

-

Start a command prompt by typing command prompt in the Start menu.

-

Type "c:\Program Files (x86)\JASP\JASP.exe --safeGraphics"

— Reply to this email directly, view it on GitHub https://github.com/jasp-stats/jasp-issues/issues/2899#issuecomment-2337407497, or unsubscribe https://github.com/notifications/unsubscribe-auth/BLCQTE3JRNUJSWEONR3SHWTZVVI6FAVCNFSM6AAAAABNY5GQPKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMZXGQYDONBZG4 . You are receiving this because you were mentioned.Message ID: @.***>

boutinb commented 1 week ago

Through the prompt works, but will I always have to open it that way?

No, once the safeGraphics is set, it is kept in the preferences, so you should be able to start JASP directly now.