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This repository is solely meant for reporting of bugs, feature requests and other issues in JASP.
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[Bug]: Jasp, fallo inesperado #2992

Open Yolanda904 opened 3 weeks ago

Yolanda904 commented 3 weeks ago

JASP Version

0.19.1

Commit ID

No response

JASP Module

Descriptives, Reliability

What analysis are you seeing the problem on?

No response

What OS are you seeing the problem on?

Windows 11

Bug Description

Cada vez que intento trabajar con el programa, a los pocos minutos sale el siguiente mensaje: "Jasp ha sufrido un fallo interno inesperado. The engine crashed........Jasp no puede continuar y se cerrará". Al aceptar o clickar para enviar informe, se cierra el programa

Expected Behaviour

Simplemente poder trabajar con el programa sin interrupciones continuas.

Steps to Reproduce

1. 2. 3. ...

Log (if any)

No response

More Debug Information

No response

Final Checklist

github-actions[bot] commented 3 weeks ago

@Yolanda904, thanks for taking the time to create this issue. If possible (and applicable), please upload to the issue website (https://github.com/jasp-stats/jasp-issues/issues/2992) a screenshot showcasing the problem, and/or a compressed (zipped) .jasp file or the data file that causes the issue. If you would prefer not to make your data publicly available, you can send your file(s) directly to us, issues@jasp-stats.org

tomtomme commented 2 weeks ago

@Yolanda904 thx for the report. This information could help us: grafik

Also the information which of the 3 install methods you used: grafik

Then you could try:

  1. one of the other install methods.
  2. disabling your anti-virus program temporarily, if you have one running
  3. updating win11 fully and restart before installing
  4. update your graphics drivers and restart also after installing (because some older intel drivers are problematic)
  5. starting a command prompt by typing "command prompt" in the Start menu & then type "c:\Program Files (x86)\JASP\JASP.exe --safeGraphics"
  6. setting QSG_RHI_BACKEND=opengl via "cmd.exe" (input setx "QSG_RHI_BACKEND" "opengl" /m as admin)

I would start with the first one and work my way back down to the more complicated ones.