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JASP reports internal error #498

Closed LukeOU closed 4 years ago

LukeOU commented 5 years ago
JorisGoosen commented 5 years ago

Could you check if, after you turn on logging, you have logfiles for both Desktop and Engine?

LukeOU commented 5 years ago

Thank you for your quick response.

Sorry, but how can I get this information?

However, I wanted to finish my work so I uninstalled version "11" and installed the older version "10.2". And the analysis is ok in this older version now.

Best,

Lukas

Joris Goosen notifications@github.com 25.09.2019 13:33 >>> Could you check if, after you turn on logging, you have logfiles for both Desktop and Engine?

-- You are receiving this because you authored the thread. Reply to this email directly or view it on GitHub: https://github.com/jasp-stats/jasp-issues/issues/498#issuecomment-534979582

JorisGoosen commented 5 years ago

If you have the time to install 0.11 you can open Preferences -> Advanced -> Logging options. There you can enable Log to file and then choose Show logs.

It will open file explorer and show you a bunch of logs. And I am very curious whether you have JASP ... Engine.log files. Because there seems to be a correlation between people who have that problem on windows and cannot run specific analyses...

LukeOU commented 5 years ago

Ok, I did it - enclosed.

Thank you.

Lukas

Joris Goosen notifications@github.com 25.09.2019 13:55 >>> If you have the time to install 0.11 you can open Preferences -> Advanced -> Logging options. There you can enable Log to file and then choose Show logs.

It will open file explorer and show you a bunch of logs. And I am very curious whether you have JASP ... Engine.log files. Because there seems to be a correlation between people who have that problem on windows and cannot run specific analyses...

-- You are receiving this because you authored the thread. Reply to this email directly or view it on GitHub: https://github.com/jasp-stats/jasp-issues/issues/498#issuecomment-534986088

JorisGoosen commented 5 years ago

@LukeOU I see nothing here on GitHub...

Maybe you can simply follow the link https://github.com/jasp-stats/jasp-issues/issues/498 and post it directly instead of emailing in a reply? I think something went wrong there.

LukeOU commented 5 years ago

obrazek

JorisGoosen commented 5 years ago

@LukeOU thank you!

So it seems you have the same problem as in #474... I will try to figure out what is going wrong there... Sadly enough I do not have a Windows system here with the same problem...

LukeOU commented 5 years ago

Well, thank you for your help. Fortunatelly, the older version is ok. Never mind, this stats software is great. Well done. Thank you. Good luck to manage this error soon.

JorisGoosen commented 5 years ago

Well, luckily the old version works!

boutinb commented 5 years ago

It seems to be a permission problem. Are you admin of your PC?

boutinb commented 5 years ago

Hi @LukeOU I have tried many configurations on different PC's, but I cannot reproduce this problem. So it seems that JASP cannot work properly with a peculiar component/feature/setting on Windows PC. It would help me a lot if you answer these questions so that I can maybe find the source of this problem. . The problem might come from the character set used in your PC. Which language do you use on your PC? Do you use normal latin letters, special latin letters (like ü, ø, ę) or another alphabet? . The problem might come from permission problem. Is your PC from your work, or is it your own PC. Has the account you use an administrator right (you can install anything without asking someone else), or do you need to use a special account to install JASP? . The problem might also come from a particular hardware/Operating system. You said that you have Windows 10, but which edition is it? Is it Windows 10 Home edition, Windows 10 Enterprise, Windows 10 Education, Windows 10 Mobile? . Also it is quite important for us to know exactly which analysis makes this crash: can you try both Descriptives Statistics and Reliability Analysis and tell us which one crashes?

We have also a version that does not need installation (http://static.jasp-stats.org/JASP-0.11.0.3-x64.zip), can you download it, unzip it, and check if this JASP version has the same problem?

I know it is a lot of questions, but we need your help to solve this problem. Kind regards, Bruno

LukeOU commented 5 years ago

Hi Bruno,

thank you for your support.

To specify the problem and answer your questions:

  1. I use Czech language and yes, there are some special characters not used in English.
  2. This is my work desktop PC with one account. I´m an administrator and I´m allowed to install anything without permission.
  3. Windows Enterprise.
  4. I checked what is not working: e.g. Descriptive, Bayes. T-test, Bayes - ANOVA, Binomial Test.

But also I want to let you know that I had similar problem with older version (I think 10.2.) where Descriptive did not work. And I think that the problem is identical at my work laptop and my home PC as well.

Cheers,

Lukas

ass. prof. PhDr. Lukas Cipryan, Ph.D. Exercise Physiology Human Motion Diagnostic Centre & Department of Human Movement Studies; University of Ostrava, Czech Republic Phone: +420 553 46 2594. Mobile: +420605807925 Skype: lukas.cipryan

bruno boutin notifications@github.com 30.09.2019 10:36 >>> Hi @LukeOU I have tried many configurations on different PC's, but I cannot reproduce this problem. So it seems that JASP cannot work properly with a peculiar component/feature/setting on Windows PC. It would help me a lot if you answer these questions so that I can maybe find the source of this problem. . The problem might come from the character set used in your PC. Which language do you use on your PC? Do you use normal latin letters, special latin letters (like ü, ø, ę) or another alphabet? . The problem might come from permission problem. Is your PC from your work, or is it your own PC. Has the account you use an administrator right (you can install anything without asking someone else), or do you need to use a special account to install JASP? . The problem might also come from a particular hardware/Operating system. You said that you have Windows 10, but which edition is it? Is it Windows 10 Home edition, Windows 10 Enterprise, Windows 10 Education, Windows 10 Mobile? . Also it is quite important for us to know exactly which analysis makes this crash: can you try both Descriptives Statistics and Reliability Analysis and tell us which one crashes?

We have also a version that does not need installation (http://static.jasp-stats.org/JASP-0.11.0.3-x64.zip), can you download it, unzip it, and check if this JASP version has the same problem?

I know it is a lot of questions, but we need your help to solve this problem. Kind regards, Bruno

-- You are receiving this because you were mentioned. Reply to this email directly or view it on GitHub: https://github.com/jasp-stats/jasp-issues/issues/498#issuecomment-536461651

boutinb commented 5 years ago

Hi @LukeOU Could you try this version: http://static.jasp-stats.org/Nightlies/Windows/JASP-nightly-WindowsJaspResultsHotfix-4fac875f1aaccfc0547bb72d5413341506536b0d.msi This is an 'unsigned' version, that means that your PC will warn you that it does not know from whom it is. It might be also slower.

LukeOU commented 4 years ago

Dear Bruno,

I am very sorry for this delay. I tried today version 0.11.0.0. for the Independent T-test. It worked. But then I wanted to run Bayesian Independent T-test and the some error appeared. So I tried the version you sent me and it worked.

Cheers,

Lukas

bruno boutin notifications@github.com 01.10.2019 14:42 >>> Hi @LukeOU Could you try this version: http://static.jasp-stats.org/Nightlies/Windows/JASP-nightly-WindowsJaspResultsHotfix-4fac875f1aaccfc0547bb72d5413341506536b0d.msi This is an 'unsigned' version, that means that your PC will warn you that it does not know from whom it is. It might be also slower.

-- You are receiving this because you were mentioned. Reply to this email directly or view it on GitHub: https://github.com/jasp-stats/jasp-issues/issues/498#issuecomment-537018104

JorisGoosen commented 4 years ago

Good!

boutinb commented 4 years ago

We have also an official version (0.11.1) with the fix you need (https://jasp-stats.org/download/)

LukeOU commented 4 years ago

Thank you, that´s a great news.

Lukas

bruno boutin notifications@github.com 29.10.2019 12:05 >>> We have also an official version (0.11.1) with the fix you need (https://jasp-stats.org/download/)

-- You are receiving this because you were mentioned. Reply to this email directly or view it on GitHub: https://github.com/jasp-stats/jasp-issues/issues/498#issuecomment-547368358