Research: Conversational Interface Design

[jaswellnitz]

Research methods of how chatbots identify user interests that are then used for the recommendation process.

[jaswellnitz]

The following articles and papers were found that are helpful when it comes to designing the user-chatbot interaction:

• A tourism recommender system based on collaboration and text analysis shows an example of a chat between a travel agent and a tourist.
• The principles of bot design discuss design principles to create a convenient user experience, e.g. "Use structured input when possible" which deals with the placement of mutually exclusive buttons.
• Making chatbots talk shows the proces of developing a conversational ui script. Although examined bot is not based on AI methods, it provides useful tips, e.g. on how to formulate questions.

Based on these reports, a first attempt on designing example conversations for some of the use cases was made that can be looked up in the requirements specification ( #35 )

[jaswellnitz]

"What are contexts and how are they used?" - Managing the conversation flow