Simpled HF digital door lock - May not be unlocked by HA

[Dozer302]

Manufacturer: Simpled.uk Model: HF Gateway via AliExpress - works fine in the app for all controls.

Lock details: SN9206-01_PV53 by TT Lock Firmware: 6.0.7.210706 Hardware: 1.6

Added web hook to open.ttlocks - throws this error:

Failed to call service lock/unlock. API returned: {'errcode': -4043, 'errmsg': 'The function is not supported for this lock.', 'description': '此锁不支持该操作。'}

The Chinese actually means: This lock does not support the operation

so I can lock by not unlock via HA

[jbergler]

Hey @Dozer302 looks like you got this sorted out so I'll go ahead and close this!

In the app I had not enabled "REMOTE UNLOCK" - lock now locking and unlocking remotely.

[uswong]

Hey, I have exactly the same issue as described by @Dozer302 above, may I know what is the solution?

[Dozer302]

In the app I had not enabled "REMOTE UNLOCK" - lock now locking and unlocking remotely.

enable REMOTE UNLOCK in the app settings.