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jberkel / sms-backup-plus

Backup Android SMS, MMS and call log to Gmail / Gcal / IMAP
https://play.google.com/store/apps/details?id=com.zegoggles.smssync
Apache License 2.0
1.8k stars 497 forks source link

SMB Backup+ is inactive #899

Closed fkbreitl closed 3 years ago

fkbreitl commented 6 years ago

I noticed that SMS Backup+ does not backup automatically after switching from my Samsung S4 to S7. When I open SMS Backup+ it says idle in green letters in the first line. In the next line it shows the last backup time. When I click on the backup button a backup is done. But it never happen automatically although automatic backups are activated.

I have already removed SMS Backup+ from battery optimization standby and made sure it is active. However this doesn't seem to help.

jberkel commented 6 years ago

Can you send some log files please, with "extra debug information" enabled? see

https://github.com/jberkel/sms-backup-plus/#i-want-to-file-a-bug-report-what-should-i-do

jenicbear commented 6 years ago

Same issue, only mine says idle instead of inactive Same phone same versions of both

fkbreitl commented 6 years ago

Sorry, mine says "idle", too in English. In German it says "Inaktiv". I will fix this in my previous post.

Here is my sms_backup_plus.log

These are the manual logs. As you can see, no new logs have been created automatically since then. That means its SMS Backup+ is idle.

immae commented 6 years ago

Same issue here, I just discovered the hard way that automatic backups stopped in April 2018. Without configuration change on my part, so probably due to the SMSBackup+ upgrade.

Android 6.0.1 (Fairphone 2 Open OS) Sms Backup+ version 1.5.11 from F-droid store Default sms application I’m using my own IMAP connection Manual backups seem to work

jenicbear commented 6 years ago

I've since upgraded to Samsung S9 So running Android 8.0 Still auto update isn't working, have to use manual

jcrben commented 6 years ago

Perhaps try other messaging apps?

I'm using Pulse SMS https://messenger.klinkerapps.com/ with LGv20 Android 7.0 with 1.5.11 and automatic backup works reliably.

fkbreitl commented 6 years ago

Unfortunately Pulse SMS does not backup SMS to email, but some others do.

wpcprez commented 6 years ago

I have the same issue with 2 devices that upgraded from S5 to S7 and Galaxy Tab A to S7. My phone that upgraded from S7 to S8+ works fine.

andreaallred76 commented 5 years ago

What messaging apps work with your app if Pulse doesn’t?

LegoChicken commented 5 years ago

Automatic backup doesn't work on Moto G6 Andriod 8. Manual back works.

wpcprez commented 5 years ago

I think I figured this out. It's related to power saving. When I turn off power saving it works fine but if it's on this app stops working.

LegoChicken commented 5 years ago

For me, it works if enable the "Old backup scheduler". I also got battery optimisation turned off. Just turning battery optimisation off didn't work by itself. I don't know what happens if I turn battery optimisation back on and keep using the "Old backup scheduler".

wpcprez commented 5 years ago

new or old scheduler didn't make a difference for me. The power saver mode on samsung phones was causing the issue.

fkbreitl commented 5 years ago

Meanwhile I have Android version 8.0 on my Samsung Galaxy S7, but I am still seeing "inaktiv" after turning power saver mode off and old scheduler on. It does not work!

wpcprez commented 5 years ago

On the s7 make sure to set the app to unmonitored in the device maintenance / battery screen. It could be putting it to sleep

andreaallred76 commented 5 years ago

I’ve done this. It will manually sync but not automatically.

Thanks, Andrea

On Jan 26, 2019, at 2:08 PM, wpcprez notifications@github.com<mailto:notifications@github.com> wrote:

On the s7 make sure to set the app to unmonitored in the device maintenance / battery screen. It could be putting it to sleep

— You are receiving this because you commented. Reply to this email directly, view it on GitHubhttps://github.com/jberkel/sms-backup-plus/issues/899#issuecomment-457866118, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AqowUjvx4Q5TrQmogmswo9gWWYK9FXCpks5vHMO2gaJpZM4UKLmn.

fkbreitl commented 5 years ago

That's true. Unmonitored will not make a difference and will not sync automatically.

wpcprez commented 5 years ago

On 2 of my kids s7 devices I had to unmonitored and leave power save off and then it started to work automatically again. Ymmv

kurahaupo commented 3 years ago

Thanks everyone for the feedback.

Using the new Oreo JobScheduler API is on the roadmap.

I'm marking this as a duplicate of #758 just so we can track one issue and keep all the feedback in one place.