Restore not working right

[mitchxy]

Before you report your issue, please consider perusing the https://github.com/jberkel/sms-backup-plus#faq and searching the issues page to see if it has already been reported.

Expected behaviour

Actual behaviour

Steps to reproduce the behaviour

Please specify the following:

• Android version
• Phone model / brand
• SMS Backup+ version installed
• Messaging app

[mitchxy]

Just installed SMS Backup Plus 1.5.11 on my Moto G 4 for the purpose of soft resetting my phone because of some issues. Saw the transfer of of 15k plus text messages go to my gmail account, so that went well. But upon attempted restoration to the newly reset phone, I saw that only 500 were restored according to the report after it was finished restoring. Looking at the messages, it didn't look like 500 were restored, and there seemed to be a 6 month gap between the current month and back to January. Then another gap between Dec 2017 and July 2015. And probably many missing even during the periods that I got. Upon checking the settings, I saw that the default 500 messages to restore was checked, so my bad. Then I checked all messages and tried again. The report looked good now, saying that all 15k messages were restored, but the texts I had didn't change. Tried again with starring all of them first. No change. Tried unchecking restore call logs, no change. Made the app the default messaging app initially. No change. Checked Confirm actions, no luck. Changed back to restore 500, nope. A couple of times it reported that they were all dups. I don't know what else to try!!! Please help!! On the positive side, new texts are being backed up automatically... Moto G 4 Android 7 Textra is the messaging app.

[HunterAP23]

I don't have a solution, but my brother experienced the same issue when he went to a new device. He had a Nexus 6 and upgraded to a Note 9, where the backup on the Nexus 6 was fine and gmail showed all the backed up messages, but when we used the app on the Note 9 to restore the messages, even when we had the "restore everything" options checked, only about 500 things were "restored" and it was some combination of random SMS messages + call logs.

[Moctoo]

I have a very similar problem on my Essential PH-1 (Android 9) : all my 21k text messages are properly backed up in Gmail, but when restoring I only get a few hundreds of old messages and nothing else. When I did another restore it told they were only duplicates, but still don't appear in Textra.

[sho-87]

same problem here on the Note 9. Restore process just ends about 25% of the way through

[brucechiang422]

Same issue. Won't finish restoring on my note 9. Does anyone have a solution?

[mitchxy]

Ok, I just used the program on a new phone. The restore results seemed to be the same, where it restored about 3000 out of about 16000. I kept trying different options of checking and unchecking boxes. Tried another 5 times. Not much change. Textra was my messaging app. Just for fun, I checked the default messaging app on my Nokia 7.1. There were a LOT more messages there than in Textra. I don't understand why the difference, but it made me investigate the difference between possible synching issues. I came upon a post about a resync option in Textra(Settings/About). I tried this and it made a huge difference! I now had a LOT more messages in Textra. There is no way to count it, but it helped a lot. You might want to take a look at your default messaging app if you're not currently using it and see if there is a syncing option in your current app. None of this explains this programs flaws and inaccurate error messages.

[gbrownell2121]

Same issue with SMS+ Backup stopping in March. Went to Google App Store and uninstalled SMS+ Backup and then reinstalled. It is now backing up. Before I couldn't get passed "check gmail settings and enable IMAP. it was already enabled. Reinstall worked for me on my Galaxy S7 Edge