I possibly have two issues, though I am hoping that solving one of them might solve the other.
A number of old texts appear in my gmail sms folder as telephonenumber@unknown.person. The person is a known contact, and most texts from that same number appear correctly with the person's contact name. Correct ones appear on dates before, after, and interspersed with the ones that appear as "unknown."
A few of these "unknown" texts are still on my phone, but most of them are not (that I think is my fault for having had a limit set in my messaging app). I would like to do two things: 1) correct the "unknown" to the person's name, and 2) restore the older messages to my phone. I am hoping that by restoring them to my phone, where they could see my contact list, and then backing them up again, I would be able to fix the "unknown" thing.
However, I cannot seem to get Restore to see these emails. I have removed the "SMS" label from my tens of thousands of other backed up messages and left only the 102 from "unknown" with the SMS label and then set Restore to "all" (yes, "restore sms" is checked). But when I run Restore, it says "successfully restored 0 items (0 dups)."
Update: I just received three new texts. They got labeled SMS. I ran backup. Worked great. Then I ran restore. And got "successfully restored 0 items (3 dups)." Which is also accurate. Yay. So the function seems to be, well, functioning, except that it won't see the SMS backups from "unknown." Can you help?
Note: I also tried starring all the backups from unknown and setting "restore" to "starred items only" but got the same "successfully restored 0 items (0 dups." Then I tried adding a new label to these backups and changing the SMS Backup+ label for backup to that new label. Nope, didn't help.
I am out of ideas, and
Looking forward to your advice!
I possibly have two issues, though I am hoping that solving one of them might solve the other.
A number of old texts appear in my gmail sms folder as telephonenumber@unknown.person. The person is a known contact, and most texts from that same number appear correctly with the person's contact name. Correct ones appear on dates before, after, and interspersed with the ones that appear as "unknown."
A few of these "unknown" texts are still on my phone, but most of them are not (that I think is my fault for having had a limit set in my messaging app). I would like to do two things: 1) correct the "unknown" to the person's name, and 2) restore the older messages to my phone. I am hoping that by restoring them to my phone, where they could see my contact list, and then backing them up again, I would be able to fix the "unknown" thing.
However, I cannot seem to get Restore to see these emails. I have removed the "SMS" label from my tens of thousands of other backed up messages and left only the 102 from "unknown" with the SMS label and then set Restore to "all" (yes, "restore sms" is checked). But when I run Restore, it says "successfully restored 0 items (0 dups)."
Update: I just received three new texts. They got labeled SMS. I ran backup. Worked great. Then I ran restore. And got "successfully restored 0 items (3 dups)." Which is also accurate. Yay. So the function seems to be, well, functioning, except that it won't see the SMS backups from "unknown." Can you help?
Note: I also tried starring all the backups from unknown and setting "restore" to "starred items only" but got the same "successfully restored 0 items (0 dups." Then I tried adding a new label to these backups and changing the SMS Backup+ label for backup to that new label. Nope, didn't help.
I am out of ideas, and Looking forward to your advice!