Backups keep cancelling

brendamd commented 5 years ago

Expected behaviour

Backups of SMS and calls to automatically happen as scheduled.

Actual behaviour

Zero backups since August 2018 (I've just realised!) Reset doesn't help. App is not being battery optimised. Disconnect and reconnect account doesn't help. Gmail labels are in correct case etc.

Please specify the following:

Android version is 9
Phone model / brand is Huawei Mate 10 Pro
SMS Backup+ version installed is 1.5.11 (just signed up for beta to see if that helps)
Messaging app is now Texta but was stock Mate Pro until a month ago. Backup not working on either nor on calls.

https://drive.google.com/file/d/1Kybgw5mF40UYGgTWiIuCRbFP9foB5u2M/view?usp=drivesdk

kurahaupo commented 4 years ago

(text in image reads)

/storage/emulated/0/Android/data/com.zego…

12-02 07:17 Backup up (1769 SMS, 86 MMS, 495 call log)
12-02 07:17 Using config: BackupConfig{imap=BackupImapStore{uri=imap+ssl+://XOAUTH2:XXXXX[...]XXXXX@imap.gmail.com:992}, currentTry=1, maxItemsPerSync=-1, groupToBackup=ContactGroup{_id=-1, type=EVERYBODY}, backupType=REGULAR, debug=true, typesToBackup=[SMS, MMS, CALLLOG]}
12-02 07:17 BackupState{currentSynedItems=0, itemsToSync=0, backupType=REGULAR, exception=null, state=CANCELED_BACKUP}
12-02 17:17 Backup canceled

@brendamd I note that this log records the attempted use of XOAUTH2 which is no longer supported. Does it work if configured to use IMAP?

brendamd commented 4 years ago

Hi,

I have enabled IMAP in Gmail but get authorisation errors. I then disconnected the account from the app to reconnect it and get the attached screenshot errors (I can't reconnect the account at all now).

What do we do to fix this?

Brenda

On Sat., 9 Nov. 2019, 8:12 pm Martin Kealey, notifications@github.com wrote:

(text in image reads) /storage/emulated/0/Android/data/com.zego…

12-02 07:17 Backup up (1769 SMS, 86 MMS, 495 call log)

12-02 07:17 Using config: BackupConfig{imap=BackupImapStore{uri=imap+ssl+://XOAUTH2:XXXXX[...]XXXXX@imap.gmail.com:992}, currentTry=1, maxItemsPerSync=-1, groupToBackup=ContactGroup{_id=-1, type=EVERYBODY}, backupType=REGULAR, debug=true, typesToBackup=[SMS, MMS, CALLLOG]}

12-02 07:17 BackupState{currentSynedItems=0, itemsToSync=0, backupType=REGULAR, exception=null, state=CANCELED_BACKUP}

12-02 17:17 Backup canceled

@brendamd https://github.com/brendamd I note that this log records the attempted use of XOAUTH2 which is no longer supported. Does it work if configured to use IMAP?

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kurahaupo commented 4 years ago

Did you switch the settings in SMS Backup+ to IMAP as well? There are instructions at #972.

kurahaupo commented 4 years ago

Closing as duplicate of (and resolved by) #972. Please reopen this ticket #938 if you need further assistance.

jberkel / sms-backup-plus