search

jberkel / sms-backup-plus

Backup Android SMS, MMS and call log to Gmail / Gcal / IMAP
https://play.google.com/store/apps/details?id=com.zegoggles.smssync
Apache License 2.0
1.81k stars 499 forks source link

Not Restore SMS from a particular contact. Really need it #956

Open chrisspar opened 5 years ago

chrisspar commented 5 years ago

Before you report your issue, please consider perusing the https://github.com/jberkel/sms-backup-plus#faq and searching the issues page to see if it has already been reported.

Expected behaviour

Actual behaviour

Steps to reproduce the behaviour

Please specify the following:

Not fully restoring on 1 SMS contact. I followed all the FAQ, restoring and archiving details provided, but still can't restore it. I am missing about A YEARS WORTH from this 1 contact. Please, i need this information. I appreciate your help

Luisruns commented 5 years ago

Is anyone providing support at all for any of the issues reported here!

chrisspar commented 5 years ago

i dont know

kurahaupo commented 5 years ago

It does not need a feature in the App.

In GMail, make sure that the SMS backup label only applies to the messages that you want to restore, and then ask SMS Backup to restore from that label.

There are several ways to do this, but I suggest that you start by making a new GMail label; then either:

  1. move all the messages from the SMS backup label to the new label, then search for the ones you want to restore and add your SMS backup label to them; or
  2. add new label label to the messages you want restored, and change the settings in SMS Backup to use that label.

Then ask SMS Backup to restore your messages. Then you might want to undo the changes above.

kurahaupo commented 4 years ago

@chrisspar did the procedure above solve your problem?

Luisruns commented 4 years ago

No, it did not.

On Fri, Nov 8, 2019 at 11:23 PM, Martin Kealeynotifications@github.com wrote:
@chrisspar did the procedure above solve your problem?

— You are receiving this because you commented. Reply to this email directly, view it on GitHub, or unsubscribe.

kurahaupo commented 4 years ago

(sorry for the delay)

@Luisruns which of those options did you try, and what happened?

As a first step, we need to determine whether the messages were transferred or not.

  1. They might have been transferred, but not assigned to the correct contact. Has the contact changed phone number or anything like that? Are there any oddball or unlabelled SMS conversations in your phone?
  2. They might not have been transferred. Is there anything peculiar about the messages? Are they perhaps older or newer than the messages that successfully restored? Do they use have the same "From:" and "To:" header format as your successfully restored messages?

How many messages are involved (per-user and total)?

Luisruns commented 4 years ago

Tried all options and still not working. I receive the attached error message when trying to reconnect to my gmail account.

kurahaupo commented 4 years ago

Sorry, do you mean that no messages were restored? (I took "not fully restoring" to mean "only partially restoring".)

Please log into Github and reply with your error report there, as email replies don't link attachments to bug reports.

kurahaupo commented 4 years ago

@chrisspar is this still a problem for you?

Previously you said "I receive the attached error message", however no error message was included.

Note that files sent by email may not be attached to issue tickets in Github; if you want to contribute a file, please log into Github and attach it there.

Or for short text files, simply paste their content into the body of your email.