Extensions for iTop . New classes (SIM cards, Monitors, IP Devices), more powerful Mail to Ticket automation, basic info on pro extensions such as geometry and ticket merge, some concepts (Check Out system), several small tweaks.
GNU General Public License v3.0
36
stars
13
forks
source link
User Request (ITIL-based): don't make title read-only (on resolve) #4
Often tickets are marked as resolved while their title has not been changed to anything meaningful.
One needs to re-open the ticket (in our case, triggering notifications) to change the title.
Often tickets are marked as resolved while their title has not been changed to anything meaningful. One needs to re-open the ticket (in our case, triggering notifications) to change the title.