Example of a letter for creating/editing a ticket

[Shpil93]

Can i get example of a letter for creating/editing a ticket. I don't understand what format it is necessary to send letters to create a ticket. Thanks.

[jbostoen]

Can you be more specific please? What do you mean by "letter"? An e-mail? Any e-mail will do to create ticket.

If an e-mail needs to be linked to a specific ticket, by default it needs a certain pattern such as R-123456 in the subject title (can be configured to be something else).

A lot of the info from https://www.itophub.io/wiki/page?id=extensions%3Aticket-from-email still applies.

[Shpil93]

If I understand correctly, when I send mail to email, a ticket should be created. What email format is required to create a ticket?

[jbostoen]

There's no specific format required at all.

[Shpil93]

I configured to receive mail to imap in itop, but the ticket is not created

[Shpil93]

What information should be included in the email to create a ticket?

[Shpil93]

How did they do it?

[jbostoen]

Please use the "edit" button instead instead of creating consecutive comments.

Do you see mailbox content? If not, you will need to verify and share your settings (exclude sensitive information).

[Shpil93]

[jbostoen]

Better ask at Combodo's forums, you're clearly not using my fork ;)

[Shpil93]

Can you show me an example of your settings?

[jbostoen]

Closed - if using Combodo's version, please ask the question on iTop's community forums.