Feature: ability to define regex pattern from where on the e-mail content should no longer be processed

[jbostoen]

Quite a few service desks have a line in their e-mail notifications similar to "Reply above this line."

In iTop we could allow users to specify specific patterns per configured mailbox (rather than in the configuration file) to mark where the e-mail processing should stop.

While this would work perfectly for plain text, the result for HTML may be less optimal. It could mean HTML tags are not closed anymore. This would need to be fixed.

Suggestions:

• https://stackoverflow.com/questions/8500390/fixing-unclosed-html-tags

To do: investigate if iTop natively does this kind of thing too.

[jbostoen]

Other considerations:

• Replies: replying from certain e-mail clients will prepend text.
• The needle (string) could occur multiple times. Only the first one should be considered, that should work for the majority of the cases.
• Perhaps it could be made even more flexible; and also support something like "answer between these lines"?