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jbostoen / itop-jb-mail-to-ticket-automation-v2

Originally a fork of Combodo's Mail to Ticket Automation, enriched with some new features. Also contains some bug fixes.
https://jeffreybostoen.be
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Feature: process "in-reply-to" and "references" headers #42

Closed jbostoen closed 1 year ago

jbostoen commented 1 year ago

Link e-mails to a ticket based on "in-reply-to" and "references" e-mail headers.

Already did this for a customer at some point; but in that implementation only the original message ID was stored with the ticket.

Combodo has now implemented a lookup based on (active) email replica: https://github.com/Combodo/itop-standard-email-synchro/commit/4554bfd5ff4472a56899cb74f8856fce248735b1 .

The new approach for this fork should be to keep track of message IDs in e-mails; and to which ticket they are eventually linked.

At some point, there could be an optional purging option; since email replicas are also purged for performance reasons.

jbostoen commented 1 year ago

A different implementation in this fork is available now. It also keeps track of the mailbox ID.