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jdeck88 / ffcsa_scripts

publicly available scripts on FFCSA database
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Tracking cancelled subscriptions #21

Open jdeck88 opened 3 months ago

jdeck88 commented 3 months ago

Is there a date for when a subscription is cancelled? I looked at the "Export" CSV file for subscriptions and it shows a subscription order date but it would be extremely useful to have a subscription cancelled date.

Is there any way for me to determine when a subscription has been cancelled?

jdeck88 commented 3 months ago

From localline: Hey John,

These additional emails and export fields will be a feature request i'll submit to the team.

In the meantime, we should be able to look up individual order skip/ cancellation times if there are any orders in particular you are investigating specifically?

jdeck88 commented 3 months ago

Can you generate a list of subscription cancellations from January 1st until now that includes customer name, email, and date they cancelled their subscription?

Also, Ideally, i would want to have them answer a few brief questions about their cancellation immediately before or after they cancel. Asking this question a week later will be much harder to get a response and to me this response of why people choose to leave our CSA is critical information.

jdeck88 commented 3 months ago

From alison Ryce: don't think its a big lift to have an email that goes out to full farm csa: There is an issue for this at: LL2-2366

jdeck88 commented 3 months ago

From John, we now have a survey that goes out (exit survey) insert link here: ___

jdeck88 commented 2 months ago

New LL2 number provided for this by alison: LL2-2814

jdeck88 commented 1 month ago

Today, Alison is following up on this issue to get cancellation date included.