Multiple instances of app is allowed

[jeanyang04]

Summary

Multiple instances of the app are allowed, and the app will only prioritize the changes made on the last instance closed.

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Steps to Reproduce

1. Open two instances of the app A and B
2. Make changes on both of them A and B
3. Quit both in order, A, then B
4. Reopen app
5. Changes of B is saved

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Screenshots

[nus-pe-script]

Team's Response

Hello, thanks for reviewing our product! We get what you're pointing out, but we don't get how this is an issue - what is the expectation you have here, and how does it differ from our actual outcome?

Our belief is that the latest version of the product that is changed will be saved, which is instance B in your case. If instance A was to be saved but the user made changes on B last, that would be counter intuitive as well. Hence, we have to label this as an unclear issue as there isn't a clear expectation of what you are looking for!

Hope this clarifies your queries, thanks for testing our product!

Items for the Tester to Verify

:question: Issue response

Team chose [response.IssueUnclear]

• [x] I disagree

Reason for disagreement: Hi! Thanks for replying to my bug report. I understand that my initial submission may not have been as detailed as necessary, and I appreciate the feedback.

However, I'd like to clarify why I believe this issue impacts user experience and why the behavior may not meet user expectations.

While I didn’t explicitly state my expected behavior, it’s reasonable to assume users expect either:

• Changes from all instances to be preserved, or
• A warning or resolution process for conflicts when multiple instances make changes.

As the app’s development team, I believe the team is best positioned to understand the implications of allowing multiple instances to modify the same data without conflict resolution. This is why I believed the issue would be apparent.

Here's some of the possible implications for reference:

• Users might expect their changes across all instances to be preserved or at least notified of potential data conflicts and make changes on both instances.
• If users are unaware of this behavior, they could accidentally lose changes made in other instances of the app.
• Many modern apps either prevent multiple instances from running simultaneously. By not addressing this, the app risks appearing less reliable in handling user data.

I hope this can make the issue clearer, if not already. Thanks!

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