Mail crashes on reply/forward continuously

[ronedwards]

Hi there - every second time I reply or forward, mail crashes? Heres the crash file from the last one, hope that tells you something?

https://www.dropbox.com/s/0mc54jf10suq7ej/Mail_2016-10-20-142423_Ron-Edwards-27-Home-iMac.crash?dl=0

[ziggyke]

It looks like simular behaviour as #102 . Can you try to change the font before trying to reply or forward a message?

[ziggyke]

I ment the chaning the font for RWH header and not for the mail messages itself.

Ow I just noticed we are discussing this error in the wrong issue. Can you (@ronedwards) please move your messages to this issue, so it keeps visible for @jeevatkm what issue is for what?

Thanks

[ronedwards]

Thanks, I changed the Main Message Font from Calibri to Helvetica. That didn’t work - that the font you mean or the RWH Header Typography?

Thanks R

[ronedwards]

Yep, changed it to Helvetica, makes no difference!

https://www.dropbox.com/s/6e4z47618sy6rbx/Mail%20Crash.rtf?dl=0

[jeevatkm]

It's very hard to say this is font related problem, my guess is string manipulation related.

@ronedwards I will give you debug build for you specifically, can you please try and share crash report. Debug build will give us enough details to trace the issue.

[jeevatkm]

@ronedwards your build is ready download link: http://docs.myjeeva.com/rwh/ReplyWithHeader-v5.2-beta-ronedwards.zip

Please post your crash report in this thread.

[ronedwards]

Thanks!

It's still crashing, but differently now!

https://www.dropbox.com/s/6e4z47618sy6rbx/Mail%20Crash.rtf?dl=0

[jeevatkm]

Yes, it will crash. Because this build is to find out the root cause. Then I can fix it. Thanks for crash report. I will analyze it.

[ronedwards]

This time it crashed in the original way

https://www.dropbox.com/s/s85nubyea3e0lyg/Crash%202.rtf?dl=0

[jeevatkm]

I had a look on both report, it seems RWH plugin is not an issue. MailBulter plugin is crashing your mail.app. Please uninstall MailBulter and try RWH plugin alone and let me know.

Crash 1 report:

9      MailButler   0x00000001108a6280 -[ComposeBackend_MailButler mailButler_newOutgoingMessageUsingWriter:contents:headers:isDraft:shouldBePlainText:] + 714 
10    MailHub    0x000000011175ca79 -[ComposeBackEnd_MailHub MH_newOutgoingMessageUsingWriter:contents:headers:isDraft:shouldBePlainText:] + 1334 11    Mail                                                                0x00000001072c3a9c Mail + 514716 12    Mail                                                                0x0000000107337ad3 Mail + 989907 13    MailButler                                                    0x000000011084b176 -[DocumentEditor_MailButler mailButler_backEndDidAppendMessageToOutbox:result:] + 81

Crash 2 report:

/Users/ronedwards/Library/Mail/Bundles/MailButler.mailbundle/Contents/Frameworks/DropboxOSX.framework/Versions/A/DropboxOSX 0x11057a000 -0x11059cfff    CocoaLumberjack x86_64   <6415edf963a93f65be7b7e43365c7b79>
/Users/ronedwards/Library/Mail/Bundles/MailButler.mailbundle/Contents/Frameworks/CocoaLumberjack.framework/Versions/A/CocoaLumberjack 0x1105b9000 -0x1105ddfff    ConnectionKit x86_64   <54ed93b56c9d31b4b4437dd0b688f97d>
/Users/ronedwards/Library/Mail/Bundles/MailButler.mailbundle/Contents/Frameworks/ConnectionKit.framework/Versions/A/ConnectionKit 0x1105fd000 -0x110645fff    GTL x86_64   <420a595b9dd731e882f7385854bb569a>
/Users/ronedwards/Library/Mail/Bundles/MailButler.mailbundle/Contents/Frameworks/GTL.framework/Versions/A/GTL 0x110668000 -0x11067bfff    ShortcutRecorder x86_64   <126dc4b44a13350d9c79d1e3dc0da8a8>
/Users/ronedwards/Library/Mail/Bundles/MailButler.mailbundle/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/ShortcutRecorder 0x11068c000 -0x110693fff    PTHotKey x86_64   <2aadf60465a63af49873f1b00a27a56e>
/Users/ronedwards/Library/Mail/Bundles/MailButler.mailbundle/Contents/Frameworks/PTHotKey.framework/Versions/A/PTHotKey 0x11069e000 -0x1106f8fff    HockeySDK x86_64   <70b62ab49ac33cc5b20ab7b0ced4c9f4>
/Users/ronedwards/Library/Mail/Bundles/MailButler.mailbundle/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK 0x1107ed000 -0x110912fff    MailButler x86_64   <a8596bbd3d1d3321a6c8c3a43172122f>
/Users/ronedwards/Library/Mail/Bundles/MailButler.mailbundle/Contents/MacOS/MailButler 0x110a5e000 -0x110bf8fff    EvernoteSDK-Mac x86_64   
<e657c6b77a0a3e03bf9ea3ab2dbb9f34>
/Users/ronedwards/Library/Mail/Bundles/MailButler.mailbundle/Contents/Frameworks/EvernoteSDK-Mac.framework/Versions/A/EvernoteSDK-Mac 0x110d21000 -0x110d42fff    AFNetworking x86_64   <363f3f3383793eab86527f65b12f386b>
/Users/ronedwards/Library/Mail/Bundles/MailButler.mailbundle/Contents/Frameworks/AFNetworking.framework/Versions/A/AFNetworking 0x110d64000 -0x110d76fff    CURLHandle x86_64   <4223b64460ea339097a30ef154a04f3b>
/Users/ronedwards/Library/Mail/Bundles/MailButler.mailbundle/Contents/Frameworks/ConnectionKit.framework/Versions/A/Frameworks/CURLHandle.framework/Versions/A/CURLHandle 0x110d8a000 -0x110d98fff    DAVKit x86_64   <f5e6b1e9134736f2b079de925ea12bdf>
/Users/ronedwards/Library/Mail/Bundles/MailButler.mailbundle/Contents/Frameworks/ConnectionKit.framework/Versions/A/Frameworks/DAVKit.framework/Versions/A/DAVKit 0x110da8000 -0x110dfffff    libcurl.dylib x86_64   <99c4b91cda8f334d9bac0542510ee006>
/Users/ronedwards/Library/Mail/Bundles/MailButler.mailbundle/Contents/Frameworks/ConnectionKit.framework/Versions/A/Frameworks/CURLHandle.framework/Versions/A/Frameworks/libcurl.dylib 0x110e11000 -0x110e1dfff    libcares.dylib x86_64   <1f76a182d7c93ee7827dba4956d11a6b>
/Users/ronedwards/Library/Mail/Bundles/MailButler.mailbundle/Contents/Frameworks/ConnectionKit.framework/Versions/A/Frameworks/CURLHandle.framework/Versions/A/Frameworks/libcares.dylib 0x110e24000 -0x110e58fff    libssh2.dylib x86_64   <c07e1d8733f63c20aaa15c15eb98b942>
/Users/ronedwards/Library/Mail/Bundles/MailButler.mailbundle/Contents/Frameworks/ConnectionKit.framework/Versions/A/Frameworks/CURLHandle.framework/Versions/A/Frameworks/libssh2.dylib 0x110e61000 -0x110eb0fff    libssl.dylib x86_64   <4a013c1005213de5a81c34213061fc57>
/Users/ronedwards/Library/Mail/Bundles/MailButler.mailbundle/Contents/Frameworks/ConnectionKit.framework/Versions/A/Frameworks/CURLHandle.framework/Versions/A/Frameworks/libssl.dylib 0x110ed0000 -0x11107bfff    libcrypto.dylib x86_64   <3696eb1b67e13f49b586bba8a3382a83>
/Users/ronedwards/Library/Mail/Bundles/MailButler.mailbundle/Contents/Frameworks/ConnectionKit.framework/Versions/A/Frameworks/CURLHandle.framework/Versions/A/Frameworks/libcrypto.dylib

[ronedwards]

Ok, looks like that was it - I've uninstalled and it now seems to be stable!

Sorry to have wasted your time - it seemed logical to me that mail on reply/forward would be RWH.

Thank you for your very quick response time and action!

[jeevatkm]

I'm glad to help. Happy we sorted out and found the issue.

Feel free to create new issue going forward, if you face any issues with RWH.